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Administrator

Joined Nov 26, 2021

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Last activity Dec 19, 2024

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ACTIVITY OVERVIEW

Latest activity by Administrator

Administrator created a post,

Post Q&A - Help center and community

Hi,

our article center is divided within sections that are representations of different products in our offer.  
Users are able to see sections of products, that they have purchased. If specific user didn't purchase specific product, then he can't see it section with specific articles about this product. Users may have more than one product at the time. 

Till now, all articles are available on for signed-in users, and - further - method of division mentioned above.
Almost every article has table of content in the upper part.

What I want to do is:

(This is before signing)
To make all articles visible without signing but with paywall/membersonly protection/fade out preview like that:

Something like: we have such article but it's only for customers that have purschased an access.
I want to make visible only table of content in each article or first 300 characters of text.
 

(This is after signing)

To maintain the divison of sections for specific products, what means: if user has purchased product then he has access to the section with articles. If no - he hasn't and there is no section, it's empty or with specific text, ie ‘This article is only for customers that have purchased this product.’.

Is this possible somehow?

The main goal of above is to share the upper part of articles with Google - I want to unlock them for searching.
Should I focus on different approach maybe?

Best regards,
Jakub

Edited May 13, 2024 · Administrator

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Administrator created a post,

Post Feedback - Ticketing system (Support)
Hello. I have following organization field: 1. The Date Field 2. Checkbox A 3. Checkbox B I'm looking for the way to: 1. Check Checkbox A if value of The Date Field is future date, else 2. Check Checkbox B. Above I need without any ticket created by users from this organization. I'm wondering about weebhook and 3rd party app. Can anybody help me?

Posted Jul 27, 2022 · Administrator

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Administrator commented,

Community comment Feedback - Sales CRM (Sell)

Hello,

have you find solution for you? I'm looking for something similar

View comment · Posted Mar 30, 2022 · Administrator

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Administrator created a post,

Post Q&A - Help center and community

Hello,

in my company we have customers with and without subscription. I'm looking one from those solutions:

1) Showing form only for specific user's segments (tried do this but with no success)

2) Display callout with warning that creating ticket is available only for users with subscription:

Of course technically it's possible to send us the ticket, but specific trigger close tickets. I need something to warn about it users who don't belong to specific segments.

Right now I have: 

{{#if signed_in}}
   

 
 Caution

 

The service is available only for users with subscription


Is this possible to display this 'callout div' only for specific segments or users from organization with specific tags? 

Posted Mar 21, 2022 · Administrator

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Administrator commented,

Community comment Discussion - Tips and best practices from the community

Ifra,

really, really appreciate your help - thank you so much! 

View comment · Posted Mar 11, 2022 · Administrator

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Administrator commented,

Community comment Discussion - Tips and best practices from the community

Thank you! I did as you wrote.

Is this possible to limit this only for article page?

I would like to minimalize jump effect on other pages, i.e. main page where row with blocks is shifted with specific pixels amount:

position"0":

position"scrolled down":

View comment · Edited Mar 11, 2022 · Administrator

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Administrator commented,

Community comment Discussion - Tips and best practices from the community

Hello,

TOC works nice except for one thing - I am wondering is this happens only in my HC? 
Clicking on the link takes you to the specific header, but a few lines below not to head of section. 
For example - click on 3rd link from TOC: http://gmsystem.zendesk.com/hc/pl/articles/4417171125905-Jak-wypożyczyć-licencję-Solid-Edge- 
As you can see it takes you to proper section but first lines are hidden behind header.
How can I fix that? 

View comment · Posted Mar 10, 2022 · Administrator

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Administrator commented,

Community comment Discussion - Tips and best practices from the community

Many thanks!

Really appreciate your help :)

View comment · Posted Feb 09, 2022 · Administrator

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Administrator commented,

Community comment Discussion - Tips and best practices from the community

Indeed. Thank you. And the last question:

how can I change:

if($("ul#toc").has("li").length === 0){

to hide TOC if article has less than 2 headings? 

View comment · Posted Feb 09, 2022 · Administrator

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Administrator commented,

Community comment Discussion - Tips and best practices from the community

Thank you for the solution. Works fine. 

I'm trying set TOC as transparent callout.

Add this code:

     

               

                             
IN this article:

                                 

                                   

                {{article.body}}
             

    and

    $(document).ready(function(){
          $("#toc").toc({content: ".article__body", headings: "h1,h2,h3,h4"});
      
      if($("ul#toc").has("li").length === 0){
         $('.toc-title').hide();
        $('.callout callout--transparent').hide();
         }
    })

    If there is no heading in article TOC is hide, but borders of this callout are still there. What should I do? 

    View comment · Posted Feb 08, 2022 · Administrator

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