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Zendesk Admin
Joined Nov 07, 2022
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Last activity Nov 08, 2022
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Latest activity by Zendesk Admin
Zendesk Admin commented,
CommentEnd-user guide for Help Center
Gorka Cardona-Lauridsen
It looks like even the Agent only fields are visible to Customers. In my last test I was able to add some Agent only fields to the Customer Interface. Surprisingly, I was also able to see these fields as a Customer. Not sure if this was intended as a functionality. Please note that it was a custom theme.
View comment · Edited Nov 07, 2022 · Zendesk Admin
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