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Zendesk Admin

Joined Nov 07, 2022

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Last activity Nov 08, 2022

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Latest activity by Zendesk Admin

Zendesk Admin commented,

CommentEnd-user guide for Help Center

Gorka Cardona-Lauridsen

It looks like even the Agent only fields are visible to Customers. In my last test I was able to add some Agent only fields to the Customer Interface. Surprisingly, I was also able to see these fields as a Customer. Not sure if this was intended as a functionality. Please note that it was a custom theme.

View comment · Edited Nov 07, 2022 · Zendesk Admin

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