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Colin-Pierre Larnerd

Joined Jan 10, 2022

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Last activity May 19, 2022

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Latest activity by Colin-Pierre Larnerd

Colin-Pierre Larnerd created a post,

Post Developer - Zendesk SDKs

I recently integrated AppFollow into Zendesk but now I'm getting an error message when trying to solve tickets without replying. This is happening on tickets that are from other Social Media platforms like Twitter and Facebook.

The error message appears in the upper right-hand corner:

App Reviews by AppFollow
Cannot read properties of undefined (reading 'replace')
 
 
The ticket I'm trying to solve has nothing to do with AppFollow; the tickets is a tweet from Twitter so I don't understand how the AppFollow integration is interfering.
 
What does this error message mean and how can I fix it?

Posted May 19, 2022 · Colin-Pierre Larnerd

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Colin-Pierre Larnerd commented,

CommentBuilding reports

Hi! Is there a way to combine tags to display as one in queries?

For example, I have two tags I'm using to track the same type of ticket, and I want them to show as one column on my chart. 

View comment · Posted Jan 10, 2022 · Colin-Pierre Larnerd

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