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Colin-Pierre Larnerd

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Latest activity by Colin-Pierre Larnerd
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    Colin-Pierre Larnerd created a post,

    Error message when solving tickets without replying

    I recently integrated AppFollow into Zendesk but now I'm getting an error message when trying to solve tickets without replying. This is happening on tickets that are from other Social Media platfo...

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    Colin-Pierre Larnerd commented,

    CJ Johnson After much trial and error, I figured out how Drill In to see ticket IDs that have multiple tags. I created a query using these parameters: Metrics: Standard Calculated METRIC— with COUN...

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    Colin-Pierre Larnerd commented,

    Hi! I'm using this standard calculated metric to display all tickets with multiple tags, with the COUNT aggregator: IF (INCLUDES_ALL([Ticket tags], "united_states","italy")) THEN [Ticket ID] END...

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    Colin-Pierre Larnerd commented,

    Hi! Is there a way to combine tags to display as one in queries?For example, I have two tags I'm using to track the same type of ticket, and I want them to show as one column on my chart.