Nikki Goodson
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Last activity
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Activity overview
Latest activity by Nikki Goodson-
Nikki Goodson commented,
That's fantastic, and not the answer I expected, but definitely what I hoped! Thanks for testing.
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Nikki Goodson commented,
I believe I already know the answer, but I will ask anyway!Let's say I merge Ticket 1 into Ticket 2. Ticket 1 becomes closed. Customer has emails from both Ticket 1 & Ticket 2 in their sent folder....
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Nikki Goodson commented,
I also have this problem, and we frequently switch from one to the other. The reason for ours is that if a ticket comes in with a foreign language, we get a translation and then post it as an inter...