J. Greg Williams

1. Agent guide
2. Ticket management
3. Creating views to manage ticket workflow

Why are SLA conditions not available in the ANY condition?  Note: These conditions are not available when you use the option Tickets can meet any of these conditions to appear in the view. I want...

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• J. Greg Williams
• Created May 01, 2023 15:19
• 1 vote

1. Community
2. Feedback - Platform: Apps & Integrations
3. Apps : In-house Zendesk app for RSS feed integrations

What third party integration allows for publishing article or categories as RSS feeds?   This really needs to be a part of the product.

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• J. Greg Williams
• Created April 07, 2023 16:20
• 3 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Slack Integration - Post ticket updates to thread

Currently I have a trigger to push ticket updates to a channel.  This seems to auto-thread the message as indicated by "ZendeskAPP replied to a thread:" but it also posts it to the channel itself. ...

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• J. Greg Williams
• Created November 17, 2022 16:27
• 1 vote