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Hetal Shah

Joined Oct 27, 2021

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Last activity Jan 27, 2025

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ACTIVITY OVERVIEW

Latest activity by Hetal Shah

Hetal Shah commented,

Community commentZendesk EAP - New Article Editor in Guide

We have moved to the old style and opted out of the offering.

View comment · Posted Jan 13, 2025 · Hetal Shah

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Hetal Shah commented,

CommentUsing AI agents for messaging
  • Is there a way to export the Unresolved Resolutions list?
  • Possibility to have a checkbox if we have reviewed a response and have implemented and tested a solution?

View comment · Edited Nov 18, 2024 · Hetal Shah

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Hetal Shah commented,

CommentWorking with articles in the knowledge base

How do we manage custom styles?  With the new article edit option, when an article is opened to be edited, custom styles are broken creating a bigger issue. How can we fix it?

View comment · Posted Nov 03, 2024 · Hetal Shah

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Hetal Shah created a post,

PostZendesk EAP - New Article Editor in Guide

Our company participated in the most recent EAP where the new guide article edit was introduced. Now, whenever someone edits an article, it is converted to the new format. We use a variety of custom styles, but this conversion causes our styles to break, making them appear incorrect when published.  It seems that elements like

and are part of this new editing mode and are responsible for disrupting our custom styles.  According to the help blog, once an article is converted to the new edit mode, it cannot be reverted. How can we preserve our custom styles? 

Posted Oct 25, 2024 · Hetal Shah

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Hetal Shah commented,

Community comment Q&A - Help center and community

Hi Ifra Saqlain 

 

I tried to look as advised but got nowhere. 

 

$(document).ready(function() {
 

if ($('.blocks-item > a > span:contains("promoted")')) {
 $(".blocks-item > a").attr("href", "https://www.amazon.com/");
 $(".blocks-item > a").attr("target", "_blank");

 

});

 

What part of the code I  can edit such that only this one category opens in a new window?

View comment · Posted Aug 14, 2024 · Hetal Shah

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Hetal Shah commented,

Community comment Q&A - Help center and community

Hi  Ifra Saqlain 

 

This is our current setup

But we would like the Submit a Request button and My  Zendesk Tickets to be sitting next to each other like this with the buttons aligned in the centre.

How can we achieve this?

 

Thank you.

View comment · Posted Aug 14, 2024 · Hetal Shah

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Hetal Shah commented,

Community comment Q&A - Help center and community

Hi Ifra

 

Thank you for the solution. It works. BUT I only want one category to open in a new tab/window. With adding the new code all categories are opening in a new tab/window.

 

Thank you.

 

Cheers

Hetal

 

 

View comment · Posted Aug 01, 2024 · Hetal Shah

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Hetal Shah commented,

Community comment Q&A - Help center and community

Hi Ifra

 

I am using the following code to add an external link to a category.

 


$(document).ready(function(){
if ($('.blocks-item > a > span:contains("CATEGORY NAME ONE")')) {
  $(".blocks-item > a").attr("href", "amazon.com");
}
});

 

But I want the link to open in a new tab. I tried to add “target_blank” but that is breaking the link. Can you please assist with the above code and let me know what code to add to open link in a new tab?

 

Thank you.

Cheers

Hetal

View comment · Posted Jul 31, 2024 · Hetal Shah

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