Jun Qin

1. Community
2. Feedback - Ticketing System (Support)
3. Reset Ticket Field Values for Follow-Up Tickets

We also have customers creating a follow-up ticket from a P1 (=Urgent, a custom field) ticket. The new ticket is also P1 automatically while it should not be. Is there a way to prevent pulling a sp...

• View comment
• Jun Qin
• Created January 26, 2022 17:20
• 1 vote

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I edit the priority field?

I added a similar custom field to have P1/P2/P3/P4. How can I prevent this field from being pulled into the follow-up ticket? 

• View comment
• Jun Qin
• Created January 26, 2022 13:15
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Date user fields: "is NOT within …"

We have a similar need to remove the tag 'reminded' based on a date field.

• View comment
• Jun Qin
• Created January 17, 2022 14:34
• 1 vote