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Mike Toole

Joined Jan 28, 2022

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Last activity Jan 28, 2022

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Latest activity by Mike Toole

Mike Toole commented,

CommentJira integration

Is it possible to change the label "jira_escalated" to maybe something like "jira_linked"?

There are scenarios where a linked Zendesk ticket may be something other than an escalation, like a feature request or just feedback. Using the word escalated implies prioritization and can be confusing for our Jira users.

View comment · Posted Jan 28, 2022 · Mike Toole

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