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Jonas Jansson's Avatar

Jonas Jansson

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Jonas Jansson commented,

CommentTicket basics

We are creating tickets via the API zendesk.com/api/v2/tickets but we have to use an agent and use it with submitter_id for markdown to take effect otherwise the markdown formatting is just presented in plain text ... is there another solution for it to work?

The above sulution unfortunately disables SLA policies

View comment · Posted Jun 01, 2021 · Jonas Jansson

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