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Jonas Jansson
Joined Oct 16, 2021
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Last activity Oct 16, 2021
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Latest activity by Jonas Jansson
Jonas Jansson commented,
CommentTicket basics
We are creating tickets via the API zendesk.com/api/v2/tickets but we have to use an agent and use it with submitter_id for markdown to take effect otherwise the markdown formatting is just presented in plain text ... is there another solution for it to work?
The above sulution unfortunately disables SLA policies
View comment · Posted Jun 01, 2021 · Jonas Jansson
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