Pedro Rodrigues
Zendesk Admin (previous profile: https://support.zendesk.com/hc/en-us/profiles/1263213808389-Pedro-Rodrigues). Disclaimer: I don't work for Zendesk, I just contribute as a Community Moderator.
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Total activity638
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Last activity
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Member since
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Following1 user
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Followed by4 users
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Votes147
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Activity overview
Latest activity by Pedro Rodrigues-
Pedro Rodrigues commented,
Hello Tres Moore/ Bilan Jenkins you can achieve this with a standard calculated metric or attribute. For example, under the "Support: updates history" dataset, let's create a standard calculated at...
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Pedro Rodrigues commented,
Hi Natsumi, sorry for any delay getting back to you. That's right, as we're only allowed one widget per Brand, at least for now.
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Pedro Rodrigues commented,
Hi Natsumi and Hannah Voice, this can be confusing indeed! Here's hoping I can clarify this (from my own experience setting both channels up simultaneously). We can indeed have both channels/setups...
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Pedro Rodrigues commented,
Hola Elvis Ventocilla, en Explore puede crear un atributo calculado estándar que le devuelve exactamente lo que busca, por ejemplo: En el ejemplo arriba, nuestro nuevo atributo nos mostrará una co...
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Pedro Rodrigues commented,
Hi everyone, just to share a workaround for the upcoming feature and for those who don't want to present a drop-down (which defeats the flow purpose, as Shaun Siemon commented). For those looking f...
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Pedro Rodrigues commented,
Hi Lisa Tam, thanks for the quick reply! We already tried and know it's possible to do this using custom fields (as with a web form), but by using those we defeat the purpose of having Answers in F...
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Pedro Rodrigues commented,
"We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing and triaging" Hello, any news on this one? Not being able to id...
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Pedro Rodrigues commented,
Hi Ahmed Dahy, they can use Ctrl+Shift+V to paste without formatting (Cmd+Shift+V on Mac), or right-click and "Paste as plain text".
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Pedro Rodrigues created a post,
Agent Workspace: view conversation permissions for Light Agents
Feature Request Summary Light Agents should be able to view messaging conversations in Agent Workspace (regardless of ticket status). Image: source article Description Light Agents can in fact ...
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Pedro Rodrigues commented,
Hi Zendesk team, are there any plans to allow admins to at least consult the full list of dashboards created and their owner? Finding the owner of a dashboard can be troublesome and time-consuming....