Pedro Rodrigues
Zendesk Admin (previous profile: https://support.zendesk.com/hc/en-us/profiles/1263213808389-Pedro-Rodrigues). Disclaimer: I don't work for Zendesk, I just contribute as a Community Moderator.
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Total activity213
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Last activity
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Member since
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Following1 user
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Followed by3 users
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Votes36
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Subscriptions113
Activity overview
Latest activity by Pedro Rodrigues-
Pedro Rodrigues commented,
HI Silas Johnson, that's odd, indeed. If I understand the issue correctly: The issue is regarding the first bump email, not the second (as you shared here) The requester's email client has no prob...
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Pedro Rodrigues commented,
Hi Qin Brian, would the following attribute work? (example group ID = 360005980132) IF ( [Changes - Field name] = "group_id"AND [Changes - Previous value] = "360005980132"AND [Changes - New value] ...
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Pedro Rodrigues commented,
Hola Leonardo Elizeche, ha verificado que está acceptando mensajes en las configuraciones de su página de Facebook? En Facebook, acceder a Configuración de la página » General » Mensajes
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Pedro Rodrigues commented,
You're welcome, I'm glad it helped. Happy new year!
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Pedro Rodrigues commented,
Hola carolina lozada, ¿cómo sería exactamente el caso de uso?
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Pedro Rodrigues commented,
Hi Barb, it looks like the second query isn't excluding Chat offline messages. Because you're looking at tickets, you can either exclude the 'zopim_offline_message' ticket tag directly in the query...
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Pedro Rodrigues commented,
"We will most likely remove the tabs & display all in the same list with a Status column." Sudeshna Basu, what is the problem this will solve? The number of triggers shouldn't matter, but in our c...
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Pedro Rodrigues commented,
Happy to know that works for you, thanks for confirming. Cheers!
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Pedro Rodrigues commented,
Excelente, Jose! Un gusto poder apoyarles, gracias por confirmar. Saludos
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Pedro Rodrigues commented,
Hola Jose Lopez, excelente, quedo aguardando los resultados. Saludos! Permítame una corrección: en la última imagen yo tenía "Eliminar etiquetas" pero ya corregí, debe ser "Agregar etiquetas" tal c...