Pedro Rodrigues

Zendesk Admin (previous profile: https://support.zendesk.com/hc/en-us/profiles/1263213808389-Pedro-Rodrigues). Disclaimer: I don't work for Zendesk, I just contribute as a Community Moderator.

Community Moderator

Total activity

606
Last activity

June 24, 2022 06:44
Member since

October 26, 2021 10:26
Following

1 user
Followed by

4 users
Votes

143
Subscriptions

314

Activity overview

Latest activity by Pedro Rodrigues

Pedro Rodrigues commented, June 14, 2022 17:20
Hi everyone, just to share a workaround for the upcoming feature and for those who don't want to present a drop-down (which defeats the flow purpose, as Shaun Siemon commented). For those looking f...
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- Pedro Rodrigues
- Created June 14, 2022 17:20
- 0 votes
Pedro Rodrigues commented, June 14, 2022 08:39
Hi Lisa Tam, thanks for the quick reply! We already tried and know it's possible to do this using custom fields (as with a web form), but by using those we defeat the purpose of having Answers in F...
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- Pedro Rodrigues
- Edited June 14, 2022 17:22
- 0 votes
Pedro Rodrigues commented, June 13, 2022 11:42
"We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing and triaging" Hello, any news on this one? Not being able to id...
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- Pedro Rodrigues
- Created June 13, 2022 11:42
- 0 votes
Pedro Rodrigues commented, June 07, 2022 12:02
Hi Ahmed Dahy, they can use Ctrl+Shift+V to paste without formatting (Cmd+Shift+V on Mac), or right-click and "Paste as plain text".
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- Pedro Rodrigues
- Created June 07, 2022 12:02
- 1 vote
Pedro Rodrigues created a post, June 03, 2022 08:25
Agent Workspace: view conversation permissions for Light Agents
1. Community
2. Feedback - Ticketing System (Support)
Feature Request Summary Light Agents should be able to view messaging conversations in Agent Workspace (regardless of ticket status). Image: source article Description Light Agents can in fact ...
- Pedro Rodrigues
- Edited June 06, 2022 10:10
- 4 followers
- 1 comment
- 4 votes
Pedro Rodrigues commented, June 01, 2022 14:48
Hi Zendesk team, are there any plans to allow admins to at least consult the full list of dashboards created and their owner? Finding the owner of a dashboard can be troublesome and time-consuming....
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- Pedro Rodrigues
- Created June 01, 2022 14:48
- 0 votes
Pedro Rodrigues commented, May 25, 2022 07:47
Ariston Correa nesse caso terá de analisar em detalhe como estão sendo criados esses tickets (por exemplo, se adicionou esse endereço específico como endereço de suporte) e porque é que vem com dom...
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- Pedro Rodrigues
- Created May 25, 2022 07:47
- 0 votes
Pedro Rodrigues commented, May 20, 2022 17:51
Awesome, thanks for the follow up!
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- Pedro Rodrigues
- Created May 20, 2022 17:51
- 0 votes
Pedro Rodrigues commented, May 19, 2022 08:49
This is awesome Aimee Spanier! Will it be possible to request information from the user in order to use their input as parameters in API request (e.g. validate email address on external CRM)?
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- Pedro Rodrigues
- Created May 19, 2022 08:49
- 3 votes
Pedro Rodrigues commented, May 13, 2022 16:03
You're welcome, thanks for confirming 😀
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- Pedro Rodrigues
- Created May 13, 2022 16:03
- 0 votes