
Pedro Rodrigues
Zendesk Admin (previous profile: https://support.zendesk.com/hc/en-us/profiles/1263213808389-Pedro-Rodrigues). Disclaimer: I don't work for Zendesk, I just contribute as a Community Moderator.
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Total activity606
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Last activity
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Member since
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Following1 user
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Followed by4 users
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Votes143
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Subscriptions314
Activity overview
Latest activity by Pedro Rodrigues-
Pedro Rodrigues commented,
Hi everyone, just to share a workaround for the upcoming feature and for those who don't want to present a drop-down (which defeats the flow purpose, as Shaun Siemon commented). For those looking f...
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Pedro Rodrigues commented,
Hi Lisa Tam, thanks for the quick reply! We already tried and know it's possible to do this using custom fields (as with a web form), but by using those we defeat the purpose of having Answers in F...
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Pedro Rodrigues commented,
"We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing and triaging" Hello, any news on this one? Not being able to id...
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Pedro Rodrigues commented,
Hi Ahmed Dahy, they can use Ctrl+Shift+V to paste without formatting (Cmd+Shift+V on Mac), or right-click and "Paste as plain text".
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Pedro Rodrigues created a post,
Agent Workspace: view conversation permissions for Light Agents
Feature Request Summary Light Agents should be able to view messaging conversations in Agent Workspace (regardless of ticket status). Image: source article Description Light Agents can in fact ...
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Pedro Rodrigues commented,
Hi Zendesk team, are there any plans to allow admins to at least consult the full list of dashboards created and their owner? Finding the owner of a dashboard can be troublesome and time-consuming....
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Pedro Rodrigues commented,
Ariston Correa nesse caso terá de analisar em detalhe como estão sendo criados esses tickets (por exemplo, se adicionou esse endereço específico como endereço de suporte) e porque é que vem com dom...
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Pedro Rodrigues commented,
Awesome, thanks for the follow up!
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Pedro Rodrigues commented,
This is awesome Aimee Spanier! Will it be possible to request information from the user in order to use their input as parameters in API request (e.g. validate email address on external CRM)?
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Pedro Rodrigues commented,
You're welcome, thanks for confirming 😀