Pedro Rodrigues
Zendesk professional services consultant at Opservator.com. Previous profile: https://support.zendesk.com/hc/en-us/profiles/1263213808389-Pedro-Rodrigues Disclaimer: I don't work for Zendesk, I just contribute as a Community Moderator.
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Total activity460
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Last activity
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Member since
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Following1 user
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Followed by4 users
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Votes164
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Subscriptions122
Activity overview
Latest activity by Pedro Rodrigues-
Pedro Rodrigues commented,
Hi Jake Warren, that would be super useful indeed! Feel free to add your vote to this request as well. Cheers!
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Pedro Rodrigues commented,
Hola Gonzalo Cruz, existen estas extensiones (nota: no fueron desarrolladas por Zendesk) para Google Chrome y Mozilla Firefox. Quizás en los comentarios de este artículo podrás encontrar más sugere...
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Pedro Rodrigues commented,
Hi Amy Giella, thank you for that heads-up, the code should indeed prevent that situation! I just tried this in my account and it worked without any issues: <script>if (document.referrer.match('/re...
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Pedro Rodrigues commented,
Olá Shynaide Mafra, não conseguiu entrar em contato com a equipe do Zendesk? Se ainda não o fez, sugiro enviar um ticket de suporte através do widget aqui na Comunidade. Espero que consiga resolver...
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Pedro Rodrigues commented,
I also don't understand why this has been deployed this way, without any prompt or pop-up within the Support account, or admin input -- I bet some admins won't notice it until some problem arises. ...
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Pedro Rodrigues commented,
Hi Support Admin, please check this comment. Hope it helps!
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Pedro Rodrigues commented,
Hi Brian Rosenkrantz, not that I know of, unfortunately. For these cases (that is, when requester is an agent), you'll need to create one trigger per brand and add the URL yourself to the notificat...
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Pedro Rodrigues commented,
Gracias por confirmar! Si realmente el segundo comentario no se envió al solicitante, quizás fue algún error puntual, esto habrá que revisarlo el equipo de Zendesk.
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Pedro Rodrigues commented,
Hola Ricardo Campos, según veo en las evidencias compartidas, no fue solamente la imagen que no se agregó, el texto tampoco. Por lo tanto, y aún no esté seguro, me parece que todavía la integración...
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Pedro Rodrigues commented,
Hi everyone, although the following may not address all the challenges above, check this comment to see how to print the current date on a custom user field (using a webhook via trigger). Hope this...