Pedro Rodrigues
Zendesk and CX consultant at Opservator.com 👋 Please note: I do not work for Zendesk, I just contribute as a Community Moderator.
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Total activity696
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Last activity
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Following1 user
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Activity overview
Latest activity by Pedro Rodrigues-
Pedro Rodrigues commented,
Hi Amy Giella, sorry for taking such a long time to reply! This worked for me: <script>if (document.referrer.match('/requests/new') && (window.location.href.indexOf("/requests/new?ticket_form_id=...
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Pedro Rodrigues commented,
Hi Mark, that's exactly it 💯
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Pedro Rodrigues commented,
Hi Chad Susa, the attribute did not apply retroactively, so your assumption is correct: only email tickets created after the deployment will have that value in Explore. ⚠️ Although this post is mar...
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Pedro Rodrigues commented,
Hi Jeferson Polidoro Stedile, that would be useful indeed. Just sharing a potential workaround: the bottom URL ("Fornecido por Zendesk" in pt-BR) includes an utm_content parameter that seems to ind...
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Pedro Rodrigues commented,
Andrews Dumith if I were to guess, I'd say one of your other standard calculated metrics may be limiting the results and the new calculation. My suggestion would be to use the new report (where Tic...
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Pedro Rodrigues commented,
Andrews Dumith sorry that it didn't help! I can confirm it works as intended on my end (both attribute and metric): So I'm wondering if it's something related to existing filters or the other metr...
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Pedro Rodrigues commented,
Hi Andrews Dumith, it looks like the issue is you have created a standard calculated attribute instead of a metric. Can you please try creating the metric (exactly the same formula as you shared) a...
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Pedro Rodrigues commented,
Hi Tagui, check this Explore recipe for Calculating the average time a ticket is in each status through its lifecycle. Additionally, you can also create a standard calculated attribute like the fol...
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Pedro Rodrigues commented,
Hi Appu Samy, the same email address can be added to multiple Zendesk accounts (on different domains) and having completely separate roles and experiences.
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Pedro Rodrigues commented,
Olá JP, em princípio o conjunto de dados a utilizar para eventos de ticket é o Updates history. Existem atributos com o título "Changes (...)" que lhe permitem criar reportes para atualizações de v...