Pedro Rodrigues
Zendesk and CX consultant at Opservator.com 👋 Please note: I do not work for Zendesk, I just contribute as a Community Moderator.
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Recent activity by Pedro Rodrigues-
Hey Zbyněk Čepera, coincidentally enough a client of mine was spammed by what looks like the same crew very recently... The subject follows the same pattern as yours, the only difference was that o...
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Hey team! Just a few side notes regarding these recommendations: "Automations run hourly and can perform an action to close these tickets. Although this option doesn't delete the tickets, it places...
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Hi Constanza, you can add links to your footer by editing your help center theme and adding the corresponding HTML to the footer.hbs file. Depending on your theme, it might also be necessary to twe...
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Taking the opportunity to link a related feature request: Ability to determine what reports custom attributes and metrics are included in
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Hi Kulin Joshi, I could be wrong but the features on this EAP are not applicable to messaging. At least that's how I interpret the part: "only available for ticketing channels. Other channels will ...
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Hi Dennis Welz! It is possible to detect the day of the week using Liquid. For example: {% assign current_day = ticket.created_at | date: '%a' %} This would return a value for current_day of 'Mon',...
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Acknowledging I might be stepping away from the scope of the post (as it relates to query/report-related needs), I'd probably use AI for other mundane tasks, like for example: "duplicate this tab ...
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Hi Bryan conquilla, unfortunately it is not possible to read comment content in Explore. A workaround would be creating a trigger that detects the exact string and adds a specific tag to the ticket...
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Ronald here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore. Hope it helps!
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Hi everyone, Here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore (and without having to depend on ticket status changes in the met...