Pedro Rodrigues
Zendesk and CX consultant at Opservator.com 👋 Please note: I do not work for Zendesk, I just contribute as a Community Moderator.
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Last activity
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Recent activity by Pedro Rodrigues-
Agent Workspace: view conversation permissions for Light Agents
Feature Request Summary Light Agents should be able to view messaging conversations in Agent Workspace (regardless of ticket status). Image: source article Description Light Agents can in fact ...
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Clicking elements when editing dashboards shouldn't be considered a change
AnsweredFeature Request Summary When opening a dashboard to edit, Explore sometimes considers clicking on elements a modification. The platform should track real changes, and ignore clicks on items. Descr...
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Agent Workspace: enable chat immediately after assignment on Open conversation tickets
Summary As an agent in Agent Workspace, I'd like the system to enable the chat/comment box as soon as I click 'take it' next to the Assignee field (i.e. without the need for me to update the ticket...
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Ticket delivery for Guided mode in Agent Workspace
Summary As a Guided-mode-agent waiting for new conversations to pop-up on my Agent Workspace, I would like the ability to go to a view and open multiple reopened/reassigned conversation tickets. De...
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Your Assigned Tickets (or improved Guided mode views)
TL;DR, as an admin I'd love to have the ability to disable and/or edit the 'Your assigned tickets' view. A default system view named Your assigned tickets is added to the agent Views interface when...