Ksenia Tsaregorodtseva
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Last activity
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Activity overview
Latest activity by Ksenia Tsaregorodtseva-
Ksenia Tsaregorodtseva commented,
Hi! The post mentions that if many agents repeat similar comments, we'll see macro suggestions. And what is the criteria to determine that the comments are similar? Should the messages be almost id...
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Ksenia Tsaregorodtseva commented,
When I add an internal note in a ticket that already has the status "Pending" or "Solved", and click just the same status as I don't want the ticket to be reopened, it changes the status to "Open" ...