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Irjen Schamphelaere's Avatar

Irjen Schamphelaere

Joined Mar 02, 2023

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Last activity Mar 20, 2023

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Latest activity by Irjen Schamphelaere

Irjen Schamphelaere created a post,

Post Q&A - Talk and text

We are using the Jabra Engage 50 ll. It uses an auditory signal for incoming calls from connected softphones. Zendesk Talk isn't showing as a softphone. How can we fix this? Do we need to install a different talk app?

Posted Mar 20, 2023 · Irjen Schamphelaere

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Irjen Schamphelaere commented,

CommentTicket basics

We are experiencing the same problem as Sara.

Can someone please inform about this?

--> When the other department ( non-Zendesk user) forwards a comment from the original client ticket, only to us ( using Zendesk) and deletes the end users e-mailaddress from the reply, the end users still receives this comment, even when removed from the e-mail field.

View comment · Posted Mar 02, 2023 · Irjen Schamphelaere

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