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Luyolo Dungelo
Joined Oct 16, 2021
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Last activity Aug 17, 2022
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Latest activity by Luyolo Dungelo
Luyolo Dungelo commented,
Hi,
Has this feature been made available as yet?
View comment · Posted Aug 04, 2022 · Luyolo Dungelo
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Luyolo Dungelo commented,
+1
We need this feature enabled please
View comment · Posted Feb 21, 2022 · Luyolo Dungelo
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Luyolo Dungelo commented,
Great to hear this feature will be implemented.
I have client who is looking to measure First Reply Time (FRT)for Agents/Admins who log tickets for another team. A use case would be: The whole organization is on Zendesk and they use it for inter-departmental support. If a Finance Agent logs a ticket for IT Department we not able to measure the FRT for the IT Department because the requester is also an Agent on Zendesk.
If the is a work around to achieving this please do share.
View comment · Posted Jan 12, 2022 · Luyolo Dungelo
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