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Luyolo Dungelo

Joined Oct 16, 2021

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Last activity Aug 17, 2022

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ACTIVITY OVERVIEW

Latest activity by Luyolo Dungelo

Luyolo Dungelo commented,

Community comment Q&A - Reporting and analytics

Hi, 

Has this feature been made available as yet?

View comment · Posted Aug 04, 2022 · Luyolo Dungelo

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Luyolo Dungelo commented,

Community comment Feedback - Ticketing system (Support)

+1

 

We need this feature enabled please

View comment · Posted Feb 21, 2022 · Luyolo Dungelo

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Luyolo Dungelo commented,

Community comment Feedback - Ticketing system (Support)

Great to hear this feature will be implemented.

I have client who is looking to measure First Reply Time (FRT)for Agents/Admins who log tickets for another team. A use case would be: The whole organization is on Zendesk and they use it for inter-departmental support. If a Finance Agent logs a ticket for IT Department we not able to measure the FRT for the IT Department because the requester is also an Agent on Zendesk.

If the is a work around to achieving this please do share.

View comment · Posted Jan 12, 2022 · Luyolo Dungelo

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