David Draxl-Pieber

This is intentional. And barely legal.
Told Zendesk in January 2024 to reduce the count and Zendesk just closed the ticket, without doing anything. Asked 3 more times, no change.

Then suddenly the wrong count has been billed. I had to run 1 (!) MONTH after the corrected bill and refund now. But still the total agent count in our instance is wrong.

For future I will just remove the credit card information before the new period is billed.

This is insulting!

Reducing basic functionalities, removing existing features and setting them behind paywalls, forcing customers to switch to an expensive upgrade for CHANGING THE SORTING of comments BACK to how it was?

This is the way Zendesk tries to squeeze out its customers! Not with us.
We have been customers for 12 years now, but this will change.