Route 101
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Total activity21
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Last activity
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Following0 users
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Activity overview
Latest activity by Route 101-
Route 101 created a post,
Remove or provide ability to change alt text on launcher logo for accessibility reasons
One of our customer's has flagged that on the messaging launcher the icon (that appears on the top left) has alt text associated with it ('company logo'). When using a screen reader on their websit...
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Route 101 commented,
Agreed, we tend to sway customers away from Live Dashboards and suggest they use third-party apps instead in order to monitor live data. Any instance with numerous brands and groups would struggle...
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Route 101 commented,
Agreed, we tend to sway customers away from Live Dashboards and suggest they use third-party apps instead in order to monitor live data. Any instance with numerous brands and groups would struggle...
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Route 101 created a post,
When agents are in an offline or transfer state in Zendesk Talk incoming calls are cut off.
AnsweredWe are having an issue with calls being cut off instead of queued when all agents are busy. Is there an option to change how long customers can queue before being cut off?
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Route 101 created a post,
Report on agents login periods in Explore for time tracking
Hi Is it possible to report on agents login time and login periods within Explore? From my understanding this information like this is only accessible within Audits. however I cannot find this info...