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Tina Baljian's Avatar

Tina Baljian

Joined Jan 26, 2022

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Last activity May 15, 2024

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ACTIVITY OVERVIEW

Latest activity by Tina Baljian

Tina Baljian commented,

CommentTicket automation and collaboration

This is not working for our account. We have the content there in the help desk, but its not pulling the content. 
Is there anything we can do to assist in getting more defined replies? If it's pulling from help desk can we make updates their to support the content it's suggesting?

View comment · Edited May 15, 2024 · Tina Baljian

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Tina Baljian commented,

CommentSetting up Agent Workspace

Elias Can you also help me with a better visibility option ? Focus mode is great, but now my team lead is having challenges on how to monitor who is on phones and who is on chats. We use Geockboard, but Geckoboard does not display the rep names for when they are status to available and I as the director personally use one computer screen mixed with ALL the Zendesk support channels open. Do you have a better solution ? 

View comment · Edited Jan 26, 2022 · Tina Baljian

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