Wlad

Hello,

On my ticket creation form, we have a dropdown for product selection.
When customers select our open-source product, I want to point them to our community.
For that to be done, I would like to identify a specific product selection in the dropbox so I can disable the "submit" button in the JS code, but I could not find a way to get the selected data from the dropbox. H

ave any of you ever done that, or would be able to help me?

Changing CSAT from good and bad to a link will solve the problem, but it will decrease the number of responses.
It is not an ideal solution.

I would select good in a survey but not click on a survey link where the survey could be from one to many questions...

Isn't there any option to add a hidden void button before the survey options so an antivirus would not check any of the options?

We are experiencing the same as Andrew Westhead.
We have SPF and DKIM enabled, as @... suggested and always had tons of false bad surveys. In the last weeks, we also have experienced an increase in false bad surveys.

Is anybody investigating it?

Is there a way to create a custom field that will be displayed and editable after a case is closed?

My scenario:

I want to have a survey follow-up field.
When we receive a bad survey I want to be able to follow up and record it in the case the result of the follow-up.

It would probably be a follow-up status and a comments field.

If not possible, is there any better way of doing this?

Thank you in advance.
 

Thank you @.... 
It is not an ideal solution but the explanation helps.

Is there any way I can keep track of positive and negative votes of articles?

It is still a bit confusing for me how it is calculated even though I have seen the article that explains it.

For example, I have an article that says:
96 of 393 people found it helpful.

In Zendesk Explore it shows me -200 as avg(vote) not even a sum or count.

How can I calculate the amount of positive and negative votes even if manually?