Wlad
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Total activity13
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Last activity
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Activity overview
Latest activity by Wlad-
Wlad commented,
Changing CSAT from good and bad to a link will solve the problem, but it will decrease the number of responses.It is not an ideal solution.I would select good in a survey but not click on a survey ...
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Wlad commented,
We are experiencing the same as Andrew Westhead.We have SPF and DKIM enabled, as Scott Allison suggested and always had tons of false bad surveys. In the last weeks, we also have experienced an inc...
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Wlad created a post,
Custom field activated after case closure
Is there a way to create a custom field that will be displayed and editable after a case is closed?My scenario:I want to have a survey follow-up field.When we receive a bad survey I want to be able...
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Wlad commented,
Thank you @.... It is not an ideal solution but the explanation helps.
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Wlad created a post,
Positive and negative vote count
Is there any way I can keep track of positive and negative votes of articles?It is still a bit confusing for me how it is calculated even though I have seen the article that explains it.For example...