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Dale Steinbacher

Joined Jan 13, 2022

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Last activity Jun 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Dale Steinbacher

Dale Steinbacher commented,

Community comment Feedback - Admin Center

Thanks Patrycja,

The image you provided above is what we expect to see on our end and I appreciate your taking the time to look into this for our instance.

Best,

Dale

View comment · Posted Jun 27, 2024 · Dale Steinbacher

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Dale Steinbacher commented,

Community comment Feedback - Admin Center

Hi Pati,

Please find a screenshot of the action section of our macro page below. I have highlighted the area that the “view placeholders” button is hiding at the moment. There is no text or thumbnails that pop up to let you know that the placeholders are there.

View comment · Posted Jun 26, 2024 · Dale Steinbacher

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Dale Steinbacher commented,

Community comment Feedback - Admin Center

I'd like to ask if you could make the “placeholders” option visible again. The button to view placeholders is invisible and very difficult to locate unless someone shows you where to find it. I suggest making it more visible so agents don't have to struggle to find the tools available.

 

View comment · Posted Jun 25, 2024 · Dale Steinbacher

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Dale Steinbacher commented,

CommentManaging Talk

Are there settings that determine if a greeting is looped? I just set up an IVR greeting and in testing, the greeting is on a continual loop. I'd prefer if the greeting only played once. 
I understand functionality may differ for hold/wait greetings, but for an IVR greeting, can we prevent it from looping?

View comment · Posted Apr 03, 2024 · Dale Steinbacher

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Dale Steinbacher commented,

Community comment Feedback - Admin Center

Have there been any updates on this issue? We have similar issues and would like to limit this functionality to system admins only.

View comment · Posted Mar 24, 2023 · Dale Steinbacher

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Dale Steinbacher commented,

Community comment Feedback - Ticketing system (Support)

Adding my support for an unmerge option as well. Accidental merges are problematic and restricting access for ticket merging to the admin level is not a viable work-around with the volume we have.

View comment · Posted Mar 31, 2022 · Dale Steinbacher

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Dale Steinbacher commented,

Community comment Feedback - Voice (Talk)

We would like the ability to transfer a call to the voicemail for a group that is not online. Some of our units have different operating hours and it is easier to transfer a call to the appropriate voicemail than take notes and reassign a ticket. Is this something that can be done in the Talk yet?

View comment · Posted Jan 13, 2022 · Dale Steinbacher

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