Dale Steinbacher
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Recent activity by Dale Steinbacher-
Have there been any updates on this issue? We have similar issues and would like to limit this functionality to system admins only.
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Adding my support for an unmerge option as well. Accidental merges are problematic and restricting access for ticket merging to the admin level is not a viable work-around with the volume we have.
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We would like the ability to transfer a call to the voicemail for a group that is not online. Some of our units have different operating hours and it is easier to transfer a call to the appropriate...