Dana Appamondo
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Total activity6
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Last activity
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Activity overview
Latest activity by Dana Appamondo-
Dana Appamondo commented,
Hi, I hope you are well. Can you please advise if Skills Based Routing based on language is available for Talk? When testing, it works as required if the End User profile already has the correct la...
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Dana Appamondo commented,
Hi, Adding a comment here as per advice from Support. It is pretty vital that agents can add a user, I can't see any logic why they would need access to 'all tickets' to be able to do that. Partic...