Raphaël Péguet - Officers.fr

1. Community
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

This is still a big issue. Every agents of the company can access make outgoing calls with any number of the company. This should not be marked as "Answered" because the issue is still existing  

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• Raphaël Péguet - Officers.fr
• Edited March 20, 2023 11:44
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Adding rich content to answers in Flow Builder

HI Dane the add a button option is very nice but variables cannot be added as link..

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• Raphaël Péguet - Officers.fr
• Created March 13, 2023 17:52
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Understanding everywhere you can use Answer Bot

Marine thanks ! I succeeded via an API call, Charlene Javier of course :-)

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• Raphaël Péguet - Officers.fr
• Created February 28, 2023 15:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Send Custom Organization field content into a Custom Ticket Field

Hi Benjamin Lamiable, How do you try?  You have to put a value in the ticket.id otherwise it will not work.  + I tried: {{ticket.organization.custom_fields.important_information.title}} and it didn...

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• Raphaël Péguet - Officers.fr
• Created February 27, 2023 10:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Send Custom Organization field content into a Custom Ticket Field

Hi Benjamin, I think you should remove .json at the end of the URL  Best regards, Raphaël

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• Raphaël Péguet - Officers.fr
• Created February 24, 2023 16:44
• 0 votes

1. Community
2. Zendesk SDKs
3. Zendesk Messaging Android: How to restart the Messaging with new session?

Hi not to be rude but to notice to Zendesk that this is not a solution to restart the flowbuilder. The only option I see is to say in the last message "type restart to restart" and to add the keywo...

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• Raphaël Péguet - Officers.fr
• Edited February 23, 2023 18:12
• 0 votes

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Providing agents with more information using the Iframe and Text apps

Bea B Hi!  I failed too with Sharepoint, did you find a way please ? :s    Best regards, Raphaël

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• Raphaël Péguet - Officers.fr
• Created February 22, 2023 17:08
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Hi!  This is so hard to find (and I saw the documentation) the right way to write the url to get via API results for a certain query !  You write: "The only mandatory parameter is filter[locales]. ...

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• Raphaël Péguet - Officers.fr
• Edited February 21, 2023 09:58
• 0 votes

1. Community
2. Zendesk APIs
3. User Segment API not working for end user

Hi Gaby Bitar !  Thank you very much, it helps I will try after some rest 😛 Best regards, Raphaël

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• Raphaël Péguet - Officers.fr
• Created February 17, 2023 09:17
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Quickstart guide: Answer Bot

Hi  I don't find any mention of Answerbot behaviour with articles with user segments, Best regards, Raphaël

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• Raphaël Péguet - Officers.fr
• Edited February 14, 2023 15:05
• 0 votes