Raphaël Péguet - Officers.fr
Zendesk Certified Consultant
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Total activity307
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Last activity
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Member since
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Posts
Votes on activity by Raphaël Péguet - Officers.fr-
How to add fading text in a form field (to show a suggestion)
Dear Zendesk community! Here : Prepopulate the fields of custom ticket forms Shows how to prepopulate a field with text. Does some body now how to put text that fades when the user click on the ...
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Use user info on the flow builder without asking him info
Hi, We loaded the data info about the customer when this one use messaging but I cannot figure out how to use this info in the flow builder to create condition. For example: If the customer is plat...
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In guide, in forms: put ticket fields side by side
Dear Zendesk Community, We would like to manage a form via Zendesk which recquires a lot of info to be put in fields. Like below but up too + than 20 rows: Do you know how to put a field side by ...
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Talk: Recevoir des SMS sur un fixe
AnsweredBonjour la communauté Zendesk, Pour certaines raisons/intégrations il peut être nécessaire de recevoir des SMS sur les fixes, est-ce activable via Zendesk? Car actuellement quand j'écris un SMS à u...
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Feedback: Explore attribute "Call group is default" is Wrong
AnsweredHi i'd like to notice that the attribute "call group is default" available on talk metrics is wrong. It's shows false whenever it is true. Especially on abandoned calls
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Product Feedback: Impossibility of having a ticket without organization (when the requester is in one)
Impossibility of having a ticket without organization (when the requester is in one): Feature Request Summary: When a user is in an org his/her tickets are automatically linked to this organi...
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How to agregate by metrics value / Show range (amounts of calls or tickets) per customer
AnsweredDear Zendesk Community, We are wondering how to show how many calls customers make on a period of time but it could be also how many tickets per customer on a range of time The goal is to understan...
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Store "GET" API Values made via Zendesk Webhook
AnsweredHi Zendesk Community! Is there a way 100% with Zendesk to make a GET API call via Zendesk webhook to get a value and store it in a field? (ticket field, user field or organization field) Thanks! B...
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Feedback on recovering suspended tickets (with attachment)
Hi Zendesk Team This is a request/feedback: 1- A Zendesk Admin can recover and download the suspended tickets attachment. 2- But a Zendesk Agent cannot download the attachment 3- If an Agent recov...
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Messaging icon
The "chat bubble" color of the icon is adapting to the button color which is really anoying because for light colors such as yellow, pink, light green, light blue we get it black which doesn't look...