Raphaël Péguet - Officers.fr
Zendesk Certified Consultant
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Total activity307
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Last activity
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Posts
Votes on activity by Raphaël Péguet - Officers.fr-
Feedback: Explore attribute "Call group is default" is Wrong
AnsweredHi i'd like to notice that the attribute "call group is default" available on talk metrics is wrong. It's shows false whenever it is true. Especially on abandoned calls
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Product Feedback: Impossibility of having a ticket without organization (when the requester is in one)
Impossibility of having a ticket without organization (when the requester is in one): Feature Request Summary: When a user is in an org his/her tickets are automatically linked to this organi...
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How to agregate by metrics value / Show range (amounts of calls or tickets) per customer
AnsweredDear Zendesk Community, We are wondering how to show how many calls customers make on a period of time but it could be also how many tickets per customer on a range of time The goal is to understan...
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Store "GET" API Values made via Zendesk Webhook
AnsweredHi Zendesk Community! Is there a way 100% with Zendesk to make a GET API call via Zendesk webhook to get a value and store it in a field? (ticket field, user field or organization field) Thanks! B...
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Feedback on recovering suspended tickets (with attachment)
Hi Zendesk Team This is a request/feedback: 1- A Zendesk Admin can recover and download the suspended tickets attachment. 2- But a Zendesk Agent cannot download the attachment 3- If an Agent recov...
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Messaging icon
The "chat bubble" color of the icon is adapting to the button color which is really anoying because for light colors such as yellow, pink, light green, light blue we get it black which doesn't look...
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E-mail sent from an address to the same address
Hi Zendesk Community, In many structures some e-mails are send from an address to the same one. For notification purposes - that are often related to tasks to achieve for the agents. And this add...
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Delete ticket via Webhook and trigger
Hi Zendesk community, I tried to delete ticket via a trigger and a URL but I cannot find a way, I know the issue is on the URL parameters but I cannot find the right syntax and there is not documen...
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Feedback: IVR SMS option
AnsweredThe IVR SMS option (ability for some choices of the customer to receive a SMS for some IVR choices) is super. Because it allows the Zendesk Admin to send a very specific SMS for a particular IVR ch...
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Forwarded e-mails - Forwarded "through" information
Hi Zendesk Community, It is possible for some configs that a customer sends a mail to an address (let's call it address 1) not properly connected to Zendesk to a second address (let's call it addre...