Raphaël Péguet - Officers.fr

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Flow Builder to create a social messaging bot

Hi Zendesk,  Images doesn't render well in every format it would be nice that you suggest in your article, picture sizes :)  Best regards, Raphaël

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• Raphaël Péguet - Officers.fr
• Created May 22, 2023 09:42
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1. Community
2. Feedback - Ticketing System (Support)
3. Satisfaction - 1(!) Follow Up after good Satisfaction rating

It used to work with created_at only but now _with_timestamp is mandatory, like this created_at_with_timestamp

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• Raphaël Péguet - Officers.fr
• Created May 05, 2023 13:39
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1. Community
2. Feedback - Ticketing System (Support)
3. Satisfaction - 1(!) Follow Up after good Satisfaction rating

Mine stopped working since 03/31/2023 and it's not because of security settings / password / user changes on my side

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• Raphaël Péguet - Officers.fr
• Created May 05, 2023 13:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Images size issue - Confluence / Guide Sync

Thanks Pulkit Pandey I added the code but saw no changes. Also for information in the guide editor the size is already wrong. Here is the link to an article with the issue

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• Raphaël Péguet - Officers.fr
• Created April 26, 2023 10:15
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Images size issue - Confluence / Guide Sync

Hi Pulkit Pandey and Bruce Michelsen Regarding your answers to this post. I wonder if you might know please :s?  Best regards, Raphaël

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• Raphaël Péguet - Officers.fr
• Edited April 26, 2023 09:49
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Turning nested field options into usable placeholders with dynamic content

Nice tip!

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• Raphaël Péguet - Officers.fr
• Created April 07, 2023 09:49
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi Zendesk Community, I did as explained:  Made the checkbox mandatory and filled the 3 variables in the code (checkbox ID, dropdown ID and i kept abcd as a value) and for any other value than abcd...

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• Raphaël Péguet - Officers.fr
• Edited March 21, 2023 22:44
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

This is still a big issue. Every agents of the company can access make outgoing calls with any number of the company. This should not be marked as "Answered" because the issue is still existing  

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• Raphaël Péguet - Officers.fr
• Edited March 20, 2023 11:44
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. Adding rich content to answers in Flow Builder

HI Dane the add a button option is very nice but variables cannot be added as link..

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• Raphaël Péguet - Officers.fr
• Created March 13, 2023 17:52
• 0 votes

1. Bots and automation
2. Zendesk bot documentation
3. Understanding everywhere you can use Zendesk bots

Marine thanks ! I succeeded via an API call, Charlene Javier of course :-)

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• Raphaël Péguet - Officers.fr
• Created February 28, 2023 15:35
• 0 votes