Raphaël Péguet - Officers.fr

Zendesk Certified Consultant

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Votes on activity by Raphaël Péguet - Officers.fr Recent activity Votes
  • "Show more" CC's button not showing anything anymore


    Hi Zendesk team Previously, when we used to click on "show more" CC's will appear, It doesn't work anymore now, Best regards, Raphaël

  • URL Regex Field suggestion is wrong

    Hi Zendesk Team, I created regex fields and you propose some examples: When we click on "URL Validation" here is what is populated: ^(http|https)://[a-z0-9]+([-.]{1}[a-z0-9]+).[a-z]{2,5}(([0-9]{1,...

  • Voice messaging in Zendesk?

    Hi Zendesk Community, Is there a way to send voice messages with Zendesk and/or Zendesk Messenger (Facebook) integration? Best regards,

  • How to make the avatar different depending on the brand

    Hi Zendesk Community, On the e-mails look Depending on the ((footer)) - that always include the brand - we can set something like (% case ((footer)) IS 'This e-mail comes from Zendesk.' %) THEN____...

  • Comment without being connected

    Hi Zendesk Community, I think it will be nice for any company - if Zendesk allowed it - to let their customers let comments on Guide articles without being connected. Via a box than will send an e-...

  • Set the default end-users rights

    When a new end-user is created his/her default right on tickets that they can view is set on "requested" tickets. It would be nice to be able to switch the default right to "Organization"

  • Hide form name in Widget


    Hi Zendesk community, Now in the Widget appears the form name (as you can see below "Formulaire de ticket par défaut" for example). I think it wasn't the case before, is it possible to get the code...

  • Images size issue - Confluence / Guide Sync

    Hi Zendesk Community, Small images sizes (only) are too much increased while synchronizing Confluence articles to Zendesk using the KolibriDigital integration app. Does somebody has ever fixed this...

  • Use User Segment in Guide Templating systeme

    Hi Zendesk Community !! :)  I would like to run a specific script if a user is on a specific user segment. Do you have the solution? Best regards, Raphael

  • Show user field in the help center

    Hi,  Let's say we're consultancy company and would like to provide to our customer via Zendesk Help center (especially the profile page) info to that we would have stored in user fields such as the...