Raphaël Péguet - Officers.fr

1. Community
2. Feedback - Ticketing System (Support)

Hi Zendesk Community, In many structures some e-mails are send from an address to the same one. For notification purposes - that are often related to tasks to achieve for the agents.   And this add...

• Raphaël Péguet - Officers.fr
• Edited August 31, 2022 07:58
• 2 followers
• 0 comments
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

Hi Zendesk Team This is a request/feedback:  1- A Zendesk Admin can recover and download the suspended tickets attachment. 2- But a Zendesk Agent cannot download the attachment 3- If an Agent recov...

• Raphaël Péguet - Officers.fr
• Edited July 25, 2022 15:27
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

The "chat bubble" color of the icon is adapting to the button color which is really anoying because for light colors such as yellow, pink, light green, light blue we get it black which doesn't look...

• Raphaël Péguet - Officers.fr
• Created July 13, 2022 11:05
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community, On the e-mails look Depending on the ((footer)) - that always include the brand - we can set something like (% case ((footer)) IS 'This e-mail comes from Zendesk.' %) THEN____...

• Raphaël Péguet - Officers.fr
• Edited July 08, 2022 08:33
• 3 followers
• 2 comments
• 1 vote

1. Community
2. Zendesk APIs

Hi Zendesk community, I tried to delete ticket via a trigger and a URL but I cannot find a way, I know the issue is on the URL parameters but I cannot find the right syntax and there is not documen...

• Raphaël Péguet - Officers.fr
• Edited July 04, 2022 18:33
• 3 followers
• 2 comments
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

Hi Zendesk Team, I created regex fields and you propose some examples: When we click on "URL Validation" here is what is populated: ^(http|https)://[a-z0-9]+([-.]{1}[a-z0-9]+).[a-z]{2,5}(([0-9]{1,...

• Raphaël Péguet - Officers.fr
• Edited June 24, 2022 08:07
• 2 followers
• 1 comment
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi Zendesk team Previously, when we used to click on "show more" CC's will appear, It doesn't work anymore now, Best regards, Raphaël

• Raphaël Péguet - Officers.fr
• Created June 21, 2022 10:27
• 5 followers
• 5 comments
• 3 votes

1. Community
2. Feedback - Voice (Talk)

The IVR SMS option (ability for some choices of the customer to receive a SMS for some IVR choices) is super. Because it allows the Zendesk Admin to send a very specific SMS for a particular IVR ch...

• Raphaël Péguet - Officers.fr
• Created June 20, 2022 06:39
• 3 followers
• 1 comment
• 0 votes

1. Community
2. Feedback - Help Center (Guide)

Hi Zendesk Community, I think it will be nice for any company - if Zendesk allowed it - to let their customers let comments on Guide articles without being connected. Via a box than will send an e-...

• Raphaël Péguet - Officers.fr
• Created May 13, 2022 05:22
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk APIs

Hi Zendesk Community, It is possible for some configs that a customer sends a mail to an address (let's call it address 1) not properly connected to Zendesk to a second address (let's call it addre...

• Raphaël Péguet - Officers.fr
• Created May 09, 2022 18:34
• 3 followers
• 2 comments
• 0 votes