Raphaël Péguet - Officers.fr

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community, On the e-mails look Depending on the ((footer)) - that always include the brand - we can set something like (% case ((footer)) IS 'This e-mail comes from Zendesk.' %) THEN____...

• Raphaël Péguet - Officers.fr
• Edited July 08, 2022 08:33
• 3 followers
• 2 comments
• 1 vote

1. Community
2. Zendesk APIs

Hi Zendesk community, I tried to delete ticket via a trigger and a URL but I cannot find a way, I know the issue is on the URL parameters but I cannot find the right syntax and there is not documen...

• Raphaël Péguet - Officers.fr
• Edited July 04, 2022 18:33
• 3 followers
• 2 comments
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

Hi Zendesk Team, I created regex fields and you propose some examples: When we click on "URL Validation" here is what is populated: ^(http|https)://[a-z0-9]+([-.]{1}[a-z0-9]+).[a-z]{2,5}(([0-9]{1,...

• Raphaël Péguet - Officers.fr
• Edited June 24, 2022 08:07
• 2 followers
• 1 comment
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi Zendesk team Previously, when we used to click on "show more" CC's will appear, It doesn't work anymore now, Best regards, Raphaël

• Raphaël Péguet - Officers.fr
• Created June 21, 2022 10:27
• 5 followers
• 5 comments
• 3 votes

1. Community
2. Feedback - Voice (Talk)

The IVR SMS option (ability for some choices of the customer to receive a SMS for some IVR choices) is super. Because it allows the Zendesk Admin to send a very specific SMS for a particular IVR ch...

• Raphaël Péguet - Officers.fr
• Created June 20, 2022 06:39
• 3 followers
• 1 comment
• 0 votes

1. Community
2. Feedback - Help Center (Guide)

Hi Zendesk Community, I think it will be nice for any company - if Zendesk allowed it - to let their customers let comments on Guide articles without being connected. Via a box than will send an e-...

• Raphaël Péguet - Officers.fr
• Created May 13, 2022 05:22
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk APIs

Hi Zendesk Community, It is possible for some configs that a customer sends a mail to an address (let's call it address 1) not properly connected to Zendesk to a second address (let's call it addre...

• Raphaël Péguet - Officers.fr
• Created May 09, 2022 18:34
• 3 followers
• 2 comments
• 0 votes

1. Community
2. Feedback - Admin Center

When a new end-user is created his/her default right on tickets that they can view is set on "requested" tickets. It would be nice to be able to switch the default right to "Organization"

• Raphaël Péguet - Officers.fr
• Created May 07, 2022 12:51
• 3 followers
• 0 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community, Is there a way to send voice messages with Zendesk and/or Zendesk Messenger (Facebook) integration? Best regards,

• Raphaël Péguet - Officers.fr
• Created April 08, 2022 12:13
• 4 followers
• 2 comments
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi Zendesk community, Now in the Widget appears the form name (as you can see below "Formulaire de ticket par défaut" for example). I think it wasn't the case before, is it possible to get the code...

• Raphaël Péguet - Officers.fr
• Edited March 30, 2022 10:11
• 2 followers
• 1 comment
• 1 vote