Raphaël Péguet - Officers.fr

Zendesk Certified Consultant

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Recent activity by Raphaël Péguet - Officers.fr Recent activity Votes
  • How to make the avatar different depending on the brand

    Hi Zendesk Community, On the e-mails look Depending on the ((footer)) - that always include the brand - we can set something like (% case ((footer)) IS 'This e-mail comes from Zendesk.' %) THEN____...

  • Delete ticket via Webhook and trigger

    Hi Zendesk community, I tried to delete ticket via a trigger and a URL but I cannot find a way, I know the issue is on the URL parameters but I cannot find the right syntax and there is not documen...

  • URL Regex Field suggestion is wrong

    Hi Zendesk Team, I created regex fields and you propose some examples: When we click on "URL Validation" here is what is populated: ^(http|https)://[a-z0-9]+([-.]{1}[a-z0-9]+).[a-z]{2,5}(([0-9]{1,...

  • "Show more" CC's button not showing anything anymore


    Hi Zendesk team Previously, when we used to click on "show more" CC's will appear, It doesn't work anymore now, Best regards, Raphaël

  • Feedback: IVR SMS option


    The IVR SMS option (ability for some choices of the customer to receive a SMS for some IVR choices) is super. Because it allows the Zendesk Admin to send a very specific SMS for a particular IVR ch...

  • Comment without being connected

    Hi Zendesk Community, I think it will be nice for any company - if Zendesk allowed it - to let their customers let comments on Guide articles without being connected. Via a box than will send an e-...

  • Forwarded e-mails - Forwarded "through" information

    Hi Zendesk Community, It is possible for some configs that a customer sends a mail to an address (let's call it address 1) not properly connected to Zendesk to a second address (let's call it addre...

  • Set the default end-users rights

    When a new end-user is created his/her default right on tickets that they can view is set on "requested" tickets. It would be nice to be able to switch the default right to "Organization"

  • Voice messaging in Zendesk?

    Hi Zendesk Community, Is there a way to send voice messages with Zendesk and/or Zendesk Messenger (Facebook) integration? Best regards,

  • Hide form name in Widget


    Hi Zendesk community, Now in the Widget appears the form name (as you can see below "Formulaire de ticket par défaut" for example). I think it wasn't the case before, is it possible to get the code...