Raphaël Péguet - Officers.fr

1. Community
2. Zendesk Suite Q&A

Hi Zendesk team Previously, when we used to click on "show more" CC's will appear, It doesn't work anymore now, Best regards, Raphaël

• Raphaël Péguet - Officers.fr
• Created June 21, 2022 10:27
• 5 followers
• 5 comments
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)

Hi Zendesk Team, I created regex fields and you propose some examples: When we click on "URL Validation" here is what is populated: ^(http|https)://[a-z0-9]+([-.]{1}[a-z0-9]+).[a-z]{2,5}(([0-9]{1,...

• Raphaël Péguet - Officers.fr
• Edited June 24, 2022 08:07
• 2 followers
• 1 comment
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community, Is there a way to send voice messages with Zendesk and/or Zendesk Messenger (Facebook) integration? Best regards,

• Raphaël Péguet - Officers.fr
• Created April 08, 2022 12:13
• 4 followers
• 2 comments
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community, On the e-mails look Depending on the ((footer)) - that always include the brand - we can set something like (% case ((footer)) IS 'This e-mail comes from Zendesk.' %) THEN____...

• Raphaël Péguet - Officers.fr
• Edited July 08, 2022 08:33
• 3 followers
• 2 comments
• 1 vote

1. Community
2. Feedback - Help Center (Guide)

Hi Zendesk Community, I think it will be nice for any company - if Zendesk allowed it - to let their customers let comments on Guide articles without being connected. Via a box than will send an e-...

• Raphaël Péguet - Officers.fr
• Created May 13, 2022 05:22
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Feedback - Admin Center

When a new end-user is created his/her default right on tickets that they can view is set on "requested" tickets. It would be nice to be able to switch the default right to "Organization"

• Raphaël Péguet - Officers.fr
• Created May 07, 2022 12:51
• 3 followers
• 0 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi Zendesk community, Now in the Widget appears the form name (as you can see below "Formulaire de ticket par défaut" for example). I think it wasn't the case before, is it possible to get the code...

• Raphaël Péguet - Officers.fr
• Edited March 30, 2022 10:11
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Community !! :)  I would like to run a specific script if a user is on a specific user segment. Do you have the solution? Best regards, Raphael

• Raphaël Péguet - Officers.fr
• Created February 13, 2023 16:39
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi,  Let's say we're consultancy company and would like to provide to our customer via Zendesk Help center (especially the profile page) info to that we would have stored in user fields such as the...

• Raphaël Péguet - Officers.fr
• Created February 01, 2023 14:20
• 3 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

Dear Zendesk community! Here : Prepopulate the fields of custom ticket forms  Shows how to prepopulate a field with text. Does some body now how to put text that fades when the user click on the ...

• Raphaël Péguet - Officers.fr
• Created November 18, 2022 15:17
• 3 followers
• 5 comments
• 0 votes