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Ariadna Mateo Rodríguez's Avatar

Ariadna Mateo Rodríguez

Joined Jun 08, 2022

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Last activity Apr 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Ariadna Mateo Rodríguez

Ariadna Mateo Rodríguez commented,

Community comment Feedback - Zendesk AI and automation

Hi, I would like to know how far Zendesk AI Agents differ from Ultimate AI's current solution. Could you provide some details? Thank you!

View comment · Posted Apr 29, 2024 · Ariadna Mateo Rodríguez

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Ariadna Mateo Rodríguez created a post,

Post Developer - Zendesk APIs

Hello,

My team has noticed that there are delays in receiving some tickets. They appear on Zendesk after 2 hours of being sent. 

Can the Service incident on June 21st 2022 be related to this issue? (https://support.zendesk.com/hc/en-us/articles/4700190557338-Service-Incident-June-21st-2022) 

Please, advise.

Many thanks!

Posted Jun 24, 2022 · Ariadna Mateo Rodríguez

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Ariadna Mateo Rodríguez commented,

CommentGeneral questions and issues about tickets

Hi there!

My team is also experiencing the same problem. We realized that it happens when trying to submit a ticket with an attachment and when merging tickets. 

View comment · Posted Jun 08, 2022 · Ariadna Mateo Rodríguez

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