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Kacey Zeccola

Joined Oct 18, 2021

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Last activity Oct 28, 2024

Zendesk Community Manager

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ACTIVITY OVERVIEW

Latest activity by Kacey Zeccola

Kacey Zeccola commented,

Community comment Q&A - Account and billing

Hi there - I have raised a private ticket on your behalf with our support team. A member of our team should respond shortly.

View comment · Posted Aug 15, 2024 · Kacey Zeccola

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Kacey Zeccola commented,

Community comment Q&A - Help center and community
Hi Tom,
 
I apologize for any inconvenience this has caused, but I can see now that you are in communication with our support team via a private ticket to assist you with your renewal questions. Please continue to communicate there, but feel free to let us know if you continue to experience any issues.

View comment · Posted Mar 21, 2024 · Kacey Zeccola

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Kacey Zeccola commented,

Community comment Feedback - Ticketing system (Support)
Hi Ignacio,
I see that you have a private ticket open with our team - they will continue to investigate this with you, but let us know if you have any other questions. 

View comment · Posted Jan 24, 2024 · Kacey Zeccola

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Kacey Zeccola commented,

Community comment Q&A - Account and billing

Hi there, 

Thank you for bringing this to our attention. I have created a private ticket on your behalf where our support team will respond to you momentarily. I appreciate your patience!

View comment · Posted Jan 17, 2024 · Kacey Zeccola

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Kacey Zeccola commented,

CommentGetting started with Zendesk AI

Hi TradeX Admin I will create a private ticket to discuss this further with your account manager. You should be hearing from them shortly. 

View comment · Posted Nov 16, 2023 · Kacey Zeccola

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Kacey Zeccola commented,

Community comment Q&A - Tickets and email
Hi Steve,
 
I have created a separate ticket on your behalf so our support team can work with you directly to recover the assignee field. 
 
You should receive an email shortly stating your ticket has been created and they will follow up with you as soon as possible.
 

View comment · Posted Oct 25, 2023 · Kacey Zeccola

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Kacey Zeccola commented,

CommentZendesk Customer Support

Hi Egi,

Apologies for the inconvenience here - I have submitted a ticket to our support team and a member of our team should be in touch shortly.

View comment · Posted Oct 18, 2023 · Kacey Zeccola

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Kacey Zeccola commented,

CommentHow to manage subscriptions and billing for Talk and Text

The link has been updated, thank you bill cicchetti!

View comment · Posted Oct 11, 2023 · Kacey Zeccola

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Kacey Zeccola commented,

CommentAccounts and billing

Hi D Hooper I'm glad to see that you were able to get in contact with your account manager today, but let us know if you need any further assistance.

View comment · Posted Oct 11, 2023 · Kacey Zeccola

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Kacey Zeccola commented,

CommentSubscriptions and licenses

Hi Marianne,

I'm sorry to hear about this - please hang tight while I track down the right folks for you internally.

View comment · Posted Sep 28, 2023 · Kacey Zeccola

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