
Ran Geller
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Last activity
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Activity overview
Latest activity by Ran Geller-
Ran Geller commented,
What is the plan to allow Third-party integrations?And more specifically, we are using the Pendo widget, and it looks like Pendo does not support integrations with Zendesk Messaging using the new Z...
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Ran Geller commented,
After implementing end-user authentication, we experience the same situation - the end-user email is not captured. It is annoying as it is impossible to switch from messaging to email and have unre...
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Ran Geller commented,
Hi Zendesk, Your Support team told me that the new conversation button and the My conversations list view are custom work from Zendesk side (not out of the box). What is the plan to add it to the p...
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Ran Geller commented,
Thank you, Eric!. Is there a plan to add this functionality to the feature? Any idea how can I automatically update agent-only fields during/after a ticket was created from the help center contact ...
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Ran Geller commented,
Hi, Is it possible (using this feature) to prefill custom ticket fields that are for agents only? (NOT editable for end-users). Thanks!