Ran Geller

1. Chat
2. ...
3. Zendesk messaging
4. Limitations in messaging functionality

What is the plan to allow Third-party integrations?And more specifically, we are using the Pendo widget, and it looks like Pendo does not support integrations with Zendesk Messaging using the new Z...

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• Ran Geller
• Created June 16, 2022 12:56
• 0 votes

1. Chat
2. ...
3. Zendesk messaging
4. Authenticating end users in messaging for the Web Widget and mobile SDK

After implementing end-user authentication, we experience the same situation - the end-user email is not captured. It is annoying as it is impossible to switch from messaging to email and have unre...

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• Ran Geller
• Created June 16, 2022 12:38
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hi Zendesk, Your Support team told me that the new conversation button and the My conversations list view are custom work from Zendesk side (not out of the box). What is the plan to add it to the p...

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• Ran Geller
• Edited May 10, 2022 15:23
• 1 vote

1. Support
2. ...
3. Tickets
4. Creating pre-filled ticket forms

Thank you, Eric!. Is there a plan to add this functionality to the feature? Any idea how can I automatically update agent-only fields during/after a ticket was created from the help center contact ...

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• Ran Geller
• Created June 24, 2021 07:09
• 0 votes

1. Support
2. ...
3. Tickets
4. Creating pre-filled ticket forms

Hi, Is it possible (using this feature) to prefill custom ticket fields that are for agents only? (NOT editable for end-users). Thanks!    

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• Ran Geller
• Created June 09, 2021 11:46
• 0 votes