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Nikki Stockton

Joined Oct 16, 2021

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Last activity Jul 09, 2024

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ACTIVITY OVERVIEW

Latest activity by Nikki Stockton

Nikki Stockton commented,

Community comment Feedback - Chat and Messaging (Chat)

Any news on this request?  I'm also wanting to prioritise chat visitors and all my agents have all the skills so I don't need to create a new department.  Just have the ability to change the priority - you can do this with email by including a word in the subject title - maybe chat needs a subject title option?  Or is this already there and I just don't know… LOL!

 

View comment · Posted Jul 09, 2024 · Nikki Stockton

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Nikki Stockton commented,

CommentSetting up Agent Workspace

I had the wrong template name in the other brands.  All good now thanks.

View comment · Posted Jul 20, 2023 · Nikki Stockton

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Nikki Stockton commented,

CommentSetting up Agent Workspace

It only allows me to use the main brand for creating an article - when we have a ticket open in another brand we no longer have the template there? Is there somewhere to apply this to all brands?  Thanks, Nikki

View comment · Posted Jul 14, 2023 · Nikki Stockton

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Nikki Stockton commented,

CommentWorking with articles in the knowledge base

Does the comment notify anyone?

View comment · Posted Jul 14, 2023 · Nikki Stockton

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Nikki Stockton commented,

Community comment Q&A - Tickets and email

Is it possible to pull a report on "new" users?

View comment · Posted Sep 12, 2022 · Nikki Stockton

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Nikki Stockton commented,

CommentGeneral questions about live chat

Hi,

Can we stop the trigger from applying to a current open ticket?

Thanks

Nikki

View comment · Posted Aug 10, 2022 · Nikki Stockton

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Nikki Stockton commented,

Community comment Feedback - Ticketing system (Support)

Agreed,

I also see a lot of my tickets with Null values due to this.  I then have to go through them and verify them - painful! 

Thanks,
Nikki

View comment · Posted Aug 10, 2022 · Nikki Stockton

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