Recent searches
No recent searches

Nikki Stockton
Joined Oct 16, 2021
·
Last activity Jul 09, 2024
Following
0
Followers
0
Total activity
15
Votes
0
Subscriptions
8
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Nikki Stockton
Nikki Stockton commented,
Any news on this request? I'm also wanting to prioritise chat visitors and all my agents have all the skills so I don't need to create a new department. Just have the ability to change the priority - you can do this with email by including a word in the subject title - maybe chat needs a subject title option? Or is this already there and I just don't know… LOL!
View comment · Posted Jul 09, 2024 · Nikki Stockton
0
Followers
0
Votes
0
Comments
Nikki Stockton commented,
I had the wrong template name in the other brands. All good now thanks.
View comment · Posted Jul 20, 2023 · Nikki Stockton
0
Followers
0
Votes
0
Comments
Nikki Stockton commented,
It only allows me to use the main brand for creating an article - when we have a ticket open in another brand we no longer have the template there? Is there somewhere to apply this to all brands? Thanks, Nikki
View comment · Posted Jul 14, 2023 · Nikki Stockton
0
Followers
0
Votes
0
Comments
Nikki Stockton commented,
Does the comment notify anyone?
View comment · Posted Jul 14, 2023 · Nikki Stockton
0
Followers
1
Vote
0
Comments
Nikki Stockton commented,
Is it possible to pull a report on "new" users?
View comment · Posted Sep 12, 2022 · Nikki Stockton
0
Followers
0
Votes
0
Comments
Nikki Stockton commented,
Hi,
Can we stop the trigger from applying to a current open ticket?
Thanks
Nikki
View comment · Posted Aug 10, 2022 · Nikki Stockton
0
Followers
0
Votes
0
Comments
Nikki Stockton commented,
Agreed,
I also see a lot of my tickets with Null values due to this. I then have to go through them and verify them - painful!
Thanks,
Nikki
View comment · Posted Aug 10, 2022 · Nikki Stockton
0
Followers
3
Votes
0
Comments