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NIkita Kadri

Joined Oct 16, 2021

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Last activity Aug 20, 2024

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ACTIVITY OVERVIEW

Latest activity by NIkita Kadri

NIkita Kadri commented,

Community comment Q&A - Chat, messaging, and widgets

Hi Team

 

Could you please provide an option to hide the nested ticket fields as well please? When we add nested fields (example- Field :: 1, Field :: 2, etc) and if we have to hide them, the field does not get hidden completely. The ‘Field >’ option will still show on the ticket page but it will be blank without options. This is confusing to the agents while selecting a ticket field for a ticket. Can you please enable the Ticket Field Manager app to hide the entire field when we add tags to hide options?

View comment · Posted Aug 19, 2024 · NIkita Kadri

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NIkita Kadri commented,

Community comment Feedback - Chat and Messaging (Chat)

Can the team please provide an update here please? I see the post is marked as Completed but this feature is not yet implemented

View comment · Posted Dec 07, 2023 · NIkita Kadri

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NIkita Kadri commented,

CommentSetting up Agent Workspace

Hi Team

How does reporting work for Chat? Can we extract the Chat monitoring report from Explore now which was earlier available on the Zopim dashboard? Along with the charts and metrics that would show up there?

View comment · Posted Nov 08, 2023 · NIkita Kadri

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NIkita Kadri commented,

CommentCustomizing reports

Hi Team

Is there an option to sort based on rows? The column sorting checkbox is selected. We have a 'Solved Ticket' row and want to sort the results based on this row value - from new to old. The sort function is not working however, Is there a way to do it?

View comment · Posted May 09, 2023 · NIkita Kadri

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NIkita Kadri commented,

CommentExplore recipes

Hi Team

Does the hour calculations 0 - 23, indicate time as per the time zone of the person's profile?

Example: If my zendesk profile time zone is IST (India Standard Time ) , so '0' hours is 12AM - 1AM IST, then  '1' hours is 1AM - 2AM IST, and so on?

View comment · Posted Apr 14, 2023 · NIkita Kadri

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NIkita Kadri commented,

CommentTicket customization

Hi Team

Can we rename a ticket Form currently in use or will it create issues with reporting?

View comment · Posted Mar 28, 2023 · NIkita Kadri

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NIkita Kadri commented,

CommentCustomizing reports

Hi Team

We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?

View comment · Posted Nov 07, 2022 · NIkita Kadri

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NIkita Kadri commented,

CommentCustomizing reports

Hi Team

Currently we only have one option to adjust the header/row height and that is through Chart Configuration - Columns - Allow multi-line and then to adjust the multi-line margin. Can this be split for the Header and remaining rows ? We may have a need for a wider header without the need to adjust the height of individual rows as well.

View comment · Posted Sep 22, 2022 · NIkita Kadri

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NIkita Kadri commented,

CommentGetting started with email

Hi Team

I would like to understand the effects of deleting a support address on Zendesk? or a forwarding address created to receive emails from customers? These email ID have been used for a few years but are now being sunset in the Organization as the associated process is obsolete. Will deleting them affect ticket reporting or access to old tickets  received on this ID?

View comment · Posted Aug 26, 2022 · NIkita Kadri

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NIkita Kadri commented,

CommentTicket automation and collaboration

Hi Team

If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?

View comment · Posted Apr 25, 2022 · NIkita Kadri

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