Nikita Kadri
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Total activity29
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Last activity
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Member since
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Activity overview
Latest activity by Nikita Kadri-
Nikita Kadri commented,
Hi Team If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?
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Nikita Kadri commented,
Hi Team When we use the T1 to T2 assignment time metric on our report it returns the values as per the ticket Closed date, and not for when the tickets were reassigned. For example: Ticket xyz was ...
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Nikita Kadri commented,
Thanks Marco!
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Nikita Kadri commented,
Hi team Is the Decompose option not available on 'Sum' or 'Totals' in a report? or in a dashboard?
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Nikita Kadri commented,
Hi Team, The above formula helps to track reassignments to the group only . Is there a way to include another command to indicate if the ticket was also solved in the new group? only then the formu...
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Nikita Kadri commented,
I agree to the above. The "Latest updater type (Agent/End user)" does not indicate accurately who updated the ticket. Even a New ticket untouched by Agent shows 'Agent' as the Updater. Ticket was c...
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Nikita Kadri commented,
Hi Team Thanks for the above response Malinda! I have another question - Is there an option to hide Groups? like we hide ticket fields using the Ticket Manager app?
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Nikita Kadri commented,
Hi Team Is there a way to bulk upload Groups into Support ? We only have the option to add them individually.
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Nikita Kadri commented,
Hi Team Is there a way to add Account assumptions too as part of Audit log? information related to Granting account assumption, Support team logins and disabling the assumption?
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Nikita Kadri created a post,
Increase View conditions
Hi Team Can we look at increasing the ticket conditions to set Views? Some basic options like Requested date , Solved Date with a range or calendar to select? Currently it only gives options to ind...