Nkadri13
-
Total activity49
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes21
-
Subscriptions14
Activity overview
Latest activity by Nkadri13-
Nkadri13 commented,
Hi Team We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?
-
Nkadri13 commented,
Hi Team Is there an ability to set up multiple schedules but for different time ranges in the same dashboard? Tried doing it with bookmarks but it doesn't work well. For example if we wanted the sa...
-
Nkadri13 commented,
Hi Team Currently we only have one option to adjust the header/row height and that is through Chart Configuration - Columns - Allow multi-line and then to adjust the multi-line margin. Can this be ...
-
Nkadri13 commented,
Hi Team I would like to understand the effects of deleting a support address on Zendesk? or a forwarding address created to receive emails from customers? These email ID have been used for a few ye...
-
Nkadri13 commented,
Hi Team If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?
-
Nkadri13 commented,
Hi Team When we use the T1 to T2 assignment time metric on our report it returns the values as per the ticket Closed date, and not for when the tickets were reassigned. For example: Ticket xyz was ...
-
Nkadri13 commented,
Thanks Marco!
-
Nkadri13 commented,
Hi team Is the Decompose option not available on 'Sum' or 'Totals' in a report? or in a dashboard?
-
Nkadri13 commented,
Hi Team, The above formula helps to track reassignments to the group only . Is there a way to include another command to indicate if the ticket was also solved in the new group? only then the formu...
-
Nkadri13 commented,
I agree to the above. The "Latest updater type (Agent/End user)" does not indicate accurately who updated the ticket. Even a New ticket untouched by Agent shows 'Agent' as the Updater. Ticket was c...