Nikita Kadri

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Can the team please provide an update here please? I see the post is marked as Completed but this feature is not yet implemented

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• Nikita Kadri
• Created December 07, 2023 10:38
• 2 votes

1. Support
2. ...
3. Setting up Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Hi Team How does reporting work for Chat? Can we extract the Chat monitoring report from Explore now which was earlier available on the Zopim dashboard? Along with the charts and metrics that would...

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• Nikita Kadri
• Created November 08, 2023 09:53
• 1 vote

1. Explore
2. ...
3. Customizing reports
4. Working with tables

Hi Team Is there an option to sort based on rows? The column sorting checkbox is selected. We have a 'Solved Ticket' row and want to sort the results based on this row value - from new to old. The ...

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• Nikita Kadri
• Created May 09, 2023 08:30
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tickets by time of day created

Hi Team Does the hour calculations 0 - 23, indicate time as per the time zone of the person's profile? Example: If my zendesk profile time zone is IST (India Standard Time ) , so '0' hours is 12AM ...

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• Nikita Kadri
• Created April 14, 2023 09:31
• 1 vote

1. Support
2. ...
3. Ticket customization
4. Creating multiple ticket forms

Hi Team Can we rename a ticket Form currently in use or will it create issues with reporting?

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• Nikita Kadri
• Created March 28, 2023 10:13
• 0 votes

1. Explore
2. ...
3. Customizing reports
4. Chart types for comparing values to total results

Hi Team We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?

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• Nikita Kadri
• Created November 07, 2022 13:49
• 0 votes

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Scheduling dashboard deliveries

Hi Team Is there an ability to set up multiple schedules but for different time ranges in the same dashboard? Tried doing it with bookmarks but it doesn't work well. For example if we wanted the sa...

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• Nikita Kadri
• Created September 29, 2022 08:55
• 1 vote

1. Explore
2. ...
3. Customizing reports
4. Customizing reports

Hi Team Currently we only have one option to adjust the header/row height and that is through Chart Configuration - Columns - Allow multi-line and then to adjust the multi-line margin. Can this be ...

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• Nikita Kadri
• Created September 22, 2022 09:58
• 1 vote

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 1: How the email channel works

Hi Team I would like to understand the effects of deleting a support address on Zendesk? or a forwarding address created to receive emails from customers? These email ID have been used for a few ye...

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• Nikita Kadri
• Created August 26, 2022 12:32
• 1 vote

1. Agent guide
2. Ticket automation and collaboration
3. Enabling and disabling suggested macros

Hi Team If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?

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• Nikita Kadri
• Created April 25, 2022 07:46
• 0 votes