Nikita Kadri
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Total activity67
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Last activity
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Recent activity by Nikita Kadri-
Hi Team Is there an option to sort based on rows? The column sorting checkbox is selected. We have a 'Solved Ticket' row and want to sort the results based on this row value - from new to old. The ...
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Hi Team Does the hour calculations 0 - 23, indicate time as per the time zone of the person's profile? Example: If my zendesk profile time zone is IST (India Standard Time ) , so '0' hours is 12AM ...
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Hi Team Can we rename a ticket Form currently in use or will it create issues with reporting?
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Hi Team We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?
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Hi Team Is there an ability to set up multiple schedules but for different time ranges in the same dashboard? Tried doing it with bookmarks but it doesn't work well. For example if we wanted the sa...
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Hi Team Currently we only have one option to adjust the header/row height and that is through Chart Configuration - Columns - Allow multi-line and then to adjust the multi-line margin. Can this be ...
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Hi Team I would like to understand the effects of deleting a support address on Zendesk? or a forwarding address created to receive emails from customers? These email ID have been used for a few ye...
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Hi Team If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?
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Hi Team When we use the T1 to T2 assignment time metric on our report it returns the values as per the ticket Closed date, and not for when the tickets were reassigned. For example: Ticket xyz was ...
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Thanks Marco!