Nikita Kadri
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Total activity29
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Last activity
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Recent activity by Nikita Kadri-
Hi Team If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?
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Hi Team When we use the T1 to T2 assignment time metric on our report it returns the values as per the ticket Closed date, and not for when the tickets were reassigned. For example: Ticket xyz was ...
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Thanks Marco!
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Hi team Is the Decompose option not available on 'Sum' or 'Totals' in a report? or in a dashboard?
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Hi Team, The above formula helps to track reassignments to the group only . Is there a way to include another command to indicate if the ticket was also solved in the new group? only then the formu...
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I agree to the above. The "Latest updater type (Agent/End user)" does not indicate accurately who updated the ticket. Even a New ticket untouched by Agent shows 'Agent' as the Updater. Ticket was c...
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Hi Team Thanks for the above response Malinda! I have another question - Is there an option to hide Groups? like we hide ticket fields using the Ticket Manager app?
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Hi Team Is there a way to bulk upload Groups into Support ? We only have the option to add them individually.
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Hi Team Is there a way to add Account assumptions too as part of Audit log? information related to Granting account assumption, Support team logins and disabling the assumption?