Nikita Kadri
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Total activity47
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Last activity
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Member since
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Followed by1 user
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Recent activity by Nikita Kadri-
Hi Team We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?
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Hi Team Is there an ability to set up multiple schedules but for different time ranges in the same dashboard? Tried doing it with bookmarks but it doesn't work well. For example if we wanted the sa...
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Hi Team Currently we only have one option to adjust the header/row height and that is through Chart Configuration - Columns - Allow multi-line and then to adjust the multi-line margin. Can this be ...
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Hi Team I would like to understand the effects of deleting a support address on Zendesk? or a forwarding address created to receive emails from customers? These email ID have been used for a few ye...
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Hi Team If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?
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Hi Team When we use the T1 to T2 assignment time metric on our report it returns the values as per the ticket Closed date, and not for when the tickets were reassigned. For example: Ticket xyz was ...
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Thanks Marco!
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Hi team Is the Decompose option not available on 'Sum' or 'Totals' in a report? or in a dashboard?
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Hi Team, The above formula helps to track reassignments to the group only . Is there a way to include another command to indicate if the ticket was also solved in the new group? only then the formu...
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I agree to the above. The "Latest updater type (Agent/End user)" does not indicate accurately who updated the ticket. Even a New ticket untouched by Agent shows 'Agent' as the Updater. Ticket was c...