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Jordan Bogart

Joined May 19, 2023

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Last activity May 19, 2023

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Latest activity by Jordan Bogart

Jordan Bogart commented,

CommentTicket management

Hi Colleen, thanks for the links! I was able to find what I needed there, and successfully add the "On hold" status to our sandbox.

View comment · Posted May 19, 2023 · Jordan Bogart

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Jordan Bogart commented,

CommentTicket management

Our team is testing out the Agent Workspaces in a sandbox mode right now, and it seems like these instructions don't quite match up for this new view. Is On-hold now a custom ticket status, or are the instructions different for enabling the On-hold status different in Agent Workspaces?

View comment · Posted May 19, 2023 · Jordan Bogart

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