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Natalie Fischer
Joined Feb 18, 2022
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Last activity Feb 18, 2022
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Latest activity by Natalie Fischer
Natalie Fischer created a post,
Post Feedback - Ticketing system (Support)
We would like to have the feature that it is required to set a reminder date when setting tickets to pending.
The reason is that otherwise tickets don´t get opened automatically if someone forgets to set the date. So there is a high risk that the agent forgets the ticket and the task and the customer is unsatisfied.
Posted Feb 18, 2022 · Natalie Fischer
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