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Natalie Fischer's Avatar

Natalie Fischer

Joined Feb 18, 2022

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Last activity Feb 18, 2022

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ACTIVITY OVERVIEW

Latest activity by Natalie Fischer

Natalie Fischer created a post,

Post Feedback - Ticketing system (Support)

We would like to have the feature that it is required to set a reminder date when setting tickets to pending. 

The reason is that otherwise tickets don´t get opened automatically if someone forgets to set the date. So there is a high risk that the agent forgets the ticket and the task and the customer is unsatisfied. 

Posted Feb 18, 2022 · Natalie Fischer

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