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Andrea Carlson's Avatar

Andrea Carlson

Joined Jul 09, 2023

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Last activity Jul 16, 2023

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ACTIVITY OVERVIEW

Latest activity by Andrea Carlson

Andrea Carlson commented,

CommentAccounts and billing

My company used the Zendesk platform for a few years. I requested to cancel my subscription on 4/26/2023. After three inquiries, I was told by Marvin at Zendesk Support that it would not renew on 6/8/2023. It did end up renewing, and my credit card on file was charged $6400.00 (you cannot remove your payment information or cancel your subscription via your Zendesk account).

I have since requested a refund and that my account be canceled at least another 3-4 times and have not received a reply. Just a few days ago, I had another Zendesk charge for $1.00. We have not used Zendesk since the beginning of May 2023 but I cannot seem to have anyone cancel my account, refund me the charges that were not authorized or receive a reply at all from this company.

Due to this remarkably difficult experience, I will not be recommending this platform to any other businesses. I have disputed the charges with my credit card company; however, Zendesk still has the ability to charge my credit card. This type of business practice is fraudulent.

My next action will be to inform the Attorney General, file a complaint with the BBB, get a credit card replacement in which the subscription cannot transfer over, and if the charges persist, I will work toward legal action. This thread is proof that Zendesk makes it purposely difficult for those trying to exit their platform, holding onto payment information and refusing to assist companies wanting to move away from their platform.  

View comment · Posted Jul 09, 2023 · Andrea Carlson

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