kim eudd

hello

Yes, I tested it, and I also confirmed that the attached file added in the editor did not come over when sent to the original service.

In order to prevent the attachment file from being transmitted to the original service, I think that the file should not be attached in the channel framework editor.

If i can't prevent file attachment with that property, is there any other way?

hello,

I am creating a service using Channel Framework.

When using the channel framework, the file upload button is alive in the ticket editor even if "channelback_files": false is registered in the manifest.

Can I disable the file upload setting with this setting?

If not, what does "channelback_files" in manifest in channelframework do?

 

Thank you.

Hi,

it is still same happened.
no contents on widget at all but only displayed spinner.

I am using Messaging web widget by importing it on my web page.
And I also use the "loginUser" and "open" APIs together to open the messaging window after the user logs in.(https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/sdk_api_reference/#login)
Specifically, I am calling "zE('messenger', 'loginUser',..." and immediately after that, "zE('messenger', 'open')" to achieve this.

this is code for it

zE('messenger', 'loginUser', function (callback) {
  callback(token);
  zE('messenger', 'open'); });

However, when I make both API calls, the messaging window only displays a loading spinner and does not show any chat content.

I want to use the web widget properly when using  both APIs.