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Krithiga Karunanithi's Avatar

Krithiga Karunanithi

Joined Feb 12, 2023

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Last activity Sep 06, 2024

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ACTIVITY OVERVIEW

Latest activity by Krithiga Karunanithi

Krithiga Karunanithi commented,

CommentZendesk messaging

Hi there, when my colleague Ashley Taylor and I creating a messaging trigger, and sending a messaging to the customer we're unable to also set the icon - is this possible? We have built our messaging experience for our customers with consistent branding and want this to also align. 

View comment · Posted Sep 06, 2024 · Krithiga Karunanithi

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Krithiga Karunanithi commented,

CommentWorking with articles in the knowledge base

Hi it seems like it is no longer possible to set a light agent as the Owner is this correct? This ability was really key to our team managing our light agents ability to own and manage their article content.

Additionally it seems like a Group can now be set as the Owner? Has this changed since the comment May 2023?

 

View comment · Posted Jan 23, 2024 · Krithiga Karunanithi

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