Nick S
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Total activity94
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Last activity
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Member since
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Following1 user
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Votes26
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Activity overview
Latest activity by Nick S-
Nick S commented,
+1 on Kris' points above. We need to enable this at an account wide-level, but cannot tweak this to suit workflows of certain teams without these custom statuses being visible to all. It makes the...
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Nick S commented,
Also interested in this EAP Barry Neary
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Nick S commented,
This is wonderful news, thanks Zendesk!
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Nick S commented,
+1. Looking forward to the next update on this.
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Nick S commented,
+1. Love being able to categorise Triggers but wish we also could do this for our Macros & Automations.
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Nick S commented,
Does Zendesk have any suggestions for dealing with serial pests on Messaging? Ability to block via IP (which was available in Zendesk Chat) is a must, we don't want our agents bombarded with spam, ...
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Nick S commented,
Hi team, can we please get an update or revised timeline? Latest update from Zendesk was that this was in active development and due at the end of 2022, we're now over half way through 2023. One of...
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Nick S commented,
Hi team, did we have an update on this one? Our agents need to verify an email has been received from their ticket and hasn't bounced. Hoping this is available soon but would appreciate an update o...
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Nick S commented,
Hi team, any updates on this feature? We have customers and clients who use Messaging for a wide range of issues and the current functionality doesn't allow separate conversations to occur at once....
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Nick S commented,
Hi team, we have 'Enable Email Forwarding' selected. Are we able to run any triggers based on the Light Agent who forwards us the email? We have a few triggers set-up to automatically assign ticket...