Nick S
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Total activity116
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes29
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Subscriptions50
Activity overview
Latest activity by Nick S-
Nick S commented,
Hi Lisa Tam - just wondering if there are any updates on this one? We would love to be able to use regex fields in our bot flows.
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Nick S commented,
Email notifications only get sent out if there is an email address on the user profile, but not all our end-users have an email. For example we have tickets/users created as a result of an inbound ...
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Nick S commented,
Hi team, is there a way we can receive an alert if a public reply is added to a ticket by the agent, but the requester profile does not contain an email address and therefore doesn't send?
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Nick S commented,
+1 on this. We'd love to see the amount of tickets which Generative AI was used, and be able to build reports on which agents are using it more frequently, and any impacts to CSAT.
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Nick S commented,
Thanks for your response Tobias Hermanns - I think we'll need to do the same and disable skill based routing until fixed. I'll monitor this thread for any updates as to when we can turn it back on ...
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Nick S commented,
Note: Before agents can be considered for assignment after a skills timeout occurs, one of the following events must occur: agent status changed, agent capacity changed, the agent's group assignme...
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Nick S commented,
+1. Would be great to have this natively in Zendesk.
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Nick S commented,
Do we need to have Followers enabled to use this feature? We currently just have CCs and have not enabled Followers at this time. Would that be a pre-requisite to use this mention feature in Messag...
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Nick S commented,
Hi Miranda Burford, wondering if there has been any updates on this one in the last couple of years?
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Nick S commented,
+1 on Kris' points above. We need to enable this at an account wide-level, but cannot tweak this to suit workflows of certain teams without these custom statuses being visible to all. It makes the...