Nick S
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Recent activity by Nick S-
+1 on the above comments - this would be particularly handy for our internal staff who often contact multiple times for different issues via the widget. New Conversation button would allow them to ...
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Hey Chris Haussler I may have a possible solution. If you use Conditional Formatting at all it seems to address it for me. Not ideal but is a workaround. We needed to redesign one of our processes,...
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I'd love to see this feature added to individual line configurations as it's handy for some teams (but not everybody). For our teams with high call volumes, having it automatically answer would mea...
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Hi team, does Zendesk support custom ticket placeholders in the subject field? $('#request_subject').val("Credit Request - Agency name: {{ticket.ticket_field_ID}}, CID: {{ticket.ticket_field_ID}}")...
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+1 on this. Seems odd that agents can bypass the field requirement to submit a request. Anybody know of any workarounds?
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I support this post - all lines are not relevant to all agents, and it's time-consuming (and frustrating for our agents) to need to scroll through our list of lines to find the one which is relevan...
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We occasionally receive the error "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator." Unfortunately this does not...
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Mirroring all of the feedback above regarding this change - this will negatively impact our teams who have a large number of tickets. Unfortunately adding additional views with different conditions...
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Hi team, we rely on the live data in Zendesk Explore to display Talk and Chat stats for our agents throughout the day. They rely on this to see how many calls/chats in queue, or agents online, or l...
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+1 on this feature. We have different teams using our instance of Zendesk and sharing the one Zendesk Talk account. We'd like to be able to customise this by team. By having it as one level across ...