Nick Sgarioto
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Total activity39
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Last activity
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Activity overview
Latest activity by Nick Sgarioto-
Nick Sgarioto commented,
We occasionally receive the error "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator." Unfortunately this does not...
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Nick Sgarioto commented,
Mirroring all of the feedback above regarding this change - this will negatively impact our teams who have a large number of tickets. Unfortunately adding additional views with different conditions...
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Nick Sgarioto commented,
Hi team, we rely on the live data in Zendesk Explore to display Talk and Chat stats for our agents throughout the day. They rely on this to see how many calls/chats in queue, or agents online, or l...
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Nick Sgarioto commented,
+1 on this feature. We have different teams using our instance of Zendesk and sharing the one Zendesk Talk account. We'd like to be able to customise this by team. By having it as one level across ...
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Nick Sgarioto commented,
I'd also be very interested if somebody has a workaround they could recommend. Our Team Leads need to be able to see the amount of time an agent has been available/online, and doing it manually jus...
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Nick Sgarioto commented,
+1 on Ethans comment - when having multiple tickets open the preview is best suited to show the Subject rather than the Requester Name. Especially when there may be instances when managing many dif...
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Nick Sgarioto commented,
+1 for J BELLs post above. Our agents are on a number of different queues during the day and we'd like them to be able to set a status to advise the rest of the team what their focus is. For examp...
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Nick Sgarioto commented,
+1 for Skyla's comment above. Since the change to Agent Workspace we have frustrated agents who want the Subject of the ticket to appear in the tab navigation bar rather than requester name, especi...
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Nick Sgarioto commented,
+1 on this also. We'd like to be able to unshare via trigger.
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Nick Sgarioto commented,
+1 on Ethans comment - when having multiple tickets open the preview is best suited to show the Subject rather than the Requester Name. Especially when there may be instances when managing many dif...