Nick S
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Total activity53
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes21
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Subscriptions16
Activity overview
Latest activity by Nick S-
Nick S commented,
I'd love to see this feature added to individual line configurations as it's handy for some teams (but not everybody). For our teams with high call volumes, having it automatically answer would mea...
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Nick S created a post,
End-User Provide Contact Details for Digital Line
Feature Request Summary: Digital Lines should have the ability to obtain information from the end-user prior to initiating a call, much like when they begin a live chat. Description/Use Cases: ...
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Nick S commented,
Hi team, does Zendesk support custom ticket placeholders in the subject field? $('#request_subject').val("Credit Request - Agency name: {{ticket.ticket_field_ID}}, CID: {{ticket.ticket_field_ID}}")...
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Nick S commented,
+1 on this. Seems odd that agents can bypass the field requirement to submit a request. Anybody know of any workarounds?
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Nick S created a post,
Amend App Timing Out Error Notification
Feature Request Summary: Zendesk should amend the error message "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrat...
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Nick S commented,
I support this post - all lines are not relevant to all agents, and it's time-consuming (and frustrating for our agents) to need to scroll through our list of lines to find the one which is relevan...
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Nick S commented,
We occasionally receive the error "An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator." Unfortunately this does not...
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Nick S commented,
Mirroring all of the feedback above regarding this change - this will negatively impact our teams who have a large number of tickets. Unfortunately adding additional views with different conditions...
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Nick S commented,
Hi team, we rely on the live data in Zendesk Explore to display Talk and Chat stats for our agents throughout the day. They rely on this to see how many calls/chats in queue, or agents online, or l...
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Nick S commented,
+1 on this feature. We have different teams using our instance of Zendesk and sharing the one Zendesk Talk account. We'd like to be able to customise this by team. By having it as one level across ...