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Kennis So

Joined Oct 16, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Kennis So

Kennis So commented,

CommentAccounts and billing

Hi Cheeny,

Thank you for your reply.

So if we are not able to pay on or before July 19, 2021. We will start receiving past-due payment notification email on July 19, 2021?

And our account will be suspended 22 days later (i.e. August 11, 2021)?

Am I right?

View comment · Posted Jul 15, 2021 · Kennis So

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Kennis So commented,

CommentAccounts and billing

Hi Zendesk,

Would like to know if "Renewal Date" refers to "Payment due date" in the invoice?

View comment · Posted Jul 14, 2021 · Kennis So

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Kennis So commented,

CommentAccounts and billing

Hi Support team,

Could we revert the payment? The situation is that we want to adjust our subscription plan and we have waited for our Account executive to reply. Unfortunately, we still hasn’t received any reply for more than a week. As the payment due date is approaching, our colleague did make the payment first for fear that our account would be suspended. We will continue using Zendesk but we would to off load one of the products. What should I do now?

Thank you!

Best,
Kennis

View comment · Posted Jul 12, 2021 · Kennis So

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Kennis So commented,

CommentWorking with articles in the knowledge base

Hi Katarzyna Karpinska,

How is the progress going? Or do you have a targeted schedule for implementing this function? We are really looking forward to this function. Adding images in content block is crucial to our articles.

Best regards,

Kennis

View comment · Posted Jun 15, 2021 · Kennis So

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