Morris Tao

We currently use the "Zendesk Support for Jira integration" as described here: https://support.zendesk.com/hc/en-us/articles/203660196-Setting-up-Zendesk-Support-for-Jira-integration to handle Zendesk tickets via Jira.

While this mostly works well, there are a couple of product enhancements that don't appear to be supported.

1) The ability to send attachments from Jira.  This works in reverse in that Zendesk attachments can be viewed from Jira, but there is no way to add attachments via Jira such that they can be seen in the linked Zendesk ticket.  Attachments in general are supported in Jira and Zendesk separately, just not through the "Zendesk Support" integration tab.

2) Support richer text formatting from Jira.  Bolding, bullet points, etc.  Again this is supported in normal Jira or Zendesk comments but not in through the "Zendesk Support" integration.  

Adding support for both of these features would make the integration a lot more user friendly and easier to communicate between users of Zendesk and Jira.  

Thanks!